Messages

1

Mitel Software Applications / MiTel Felxible Reporting not Generating Reports other than Calls

« on: January 10, 2022, 02:26:15 PM »

I am trying to generate a "Queue Group Performance by Queue" on SMS, Email and Chat Queues but it giving me a 0 count on all the reports

2

Mitel Software Applications / MiTel Felxible Reporting not Generating Reports other than Calls

« on: December 15, 2021, 04:32:17 PM »

I am trying to generate a "Queue Group Performance by Queue" on SMS, Email and Chat Queues but it giving me a 0 count on all the reports

3

Mitel Software Applications / Re: Text based conditioning on incoming SMS Messages on Your Site Explorer

« on: November 10, 2021, 04:32:43 PM »

Thanks a lot for the reply @imanm93

I am stuck at the point where we match those variables, How can we do this?

Please help

4

Mitel Software Applications / Text based conditioning on incoming SMS Messages on Your Site Explorer

« on: October 14, 2021, 02:37:14 PM »

We have a SMS Short Code implemented inside Mitel Your Site Explorer. Is there any way we can do a text based analysis/text based conditioning on each SMS Messages we receive and trigger a  preset reply back to to the user?

Let's say If the user send a message/keyword called "HELP" this should trigger a message that is pre-configured inside Mitel Your Site Explorer?

We are using Your Site Explorer Version 9.2.1.0

Any feedback/help is much appreciated. Thank you

5

Mitel Software Applications / How to do Text based conditioning on incoming SMS Messages on Your Site Explorer

« on: October 12, 2021, 03:56:10 PM »

We have a SMS Short Code implemented inside Mitel Your Site Explorer. Is there any way we can do a text based analysis/text based conditioning on each SMS Messages we receive and trigger a  preset reply back to to the user?

Let's say If the user send a message/keyword called "HELP" this should trigger a message that is pre-configured inside Mitel Your Site Explorer?

We are using Your Site Explorer Version 9.2.1.0

Any feedback/help is much appreciated. Thank you