Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Inbound DTMF Detection Issue

« on: March 07, 2011, 08:52:06 PM »

Thanks for all you guys

I have control over Cisco gears not on Mitel. If some one can give me any number where I can make a call and see if DTMF is working on that.. Just to make sure that DTMF from my side is working fine..

I can not make any change on Mitel Side nor I could request a customer to do so.. he is not our client..

So what I can do is make a test call if you guys can setup any VM or AA.

Regards

2

Mitel MiVoice Business/MCD/3300 / Re: Inbound DTMF Detection Issue

« on: March 03, 2011, 02:46:22 PM »

Thanks for reply

I just want to resolve the issue. if dial as below it work fine..

Cisco IP Phone---->Cisco Call Manager---->Sip Server (Provider)----->PSTN---->PRI---->Any Other PBX
Cisco IP Phone---->Cisco Call Manager---->Sip Server (Provider)----->PSTN---->Sip Server---->Any Other PBX

Cisco IP Phone---->Cisco Call Manager---->Sip Server (Provider)----->PSTN---->Sip Server---->Cisco Contact Center
Cisco IP Phone---->Cisco Call Manager---->Sip Server (Provider)----->PSTN---->PRI---->Cisco Contact Center

But only it wont work as below ..

Cisco IP Phone---->Cisco Call Manager---->Sip Server (Provider)----->PSTN---->PRI---->Mitel

Can be a reason I have to make some changes on CISCO side.. what how could I know.. or what should ask Mitel side how they can check..

3

Mitel MiVoice Business/MCD/3300 / Re: Inbound DTMF Detection Issue

« on: March 02, 2011, 09:28:18 AM »

Thanks Ralph

I just confirmed that they its terminated on Nupoint.

And Trunks are terminated as PRI.


And user from outside dial from Cisco Call Manager from where the call is being routed SIP .

Cisco IP Phone---->Cisco Call Manager---->Sip Server (Provider)----->PSTN---->PRI---->Mitel

4

Mitel MiVoice Business/MCD/3300 / Inbound DTMF Detection Issue

« on: March 01, 2011, 01:50:40 AM »

Hi All

I am not a Mitel guy but need assistance on the below issue.

Here is a case,

we have a client with Mitel 3300 ICP. When ever some dial in from outside from tradistional PSTN phone auto attendant works fine. User can get all the option and user can select number based on the option and call can be completed.

But if the out side user dial from his IP Phone (Supported by SIP Provider) he can not choose option. Means DTMF won't work. But if same user dial to other company AA it works.

Can some advice is there any setting on Mitel side which can accomodate inbound dtmf for calls originated from IP or SIP provider.

Thanks