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Mitel SX200, SX2000, and older SX platforms / Express Messenger password lost/changed - How to reprogram?
« on: August 30, 2021, 01:12:15 PM »
Hello everyone!
I have a superconsole1000 / sx200rm 9109-600-002-na.
We keep console on night1 function. When customer calls in, greeted with recorded message. press 0 for front desk, dial room number to reach them directly. When the customer dialed 0, it would ring our cordless phones so we could leave the desk to be on property.
Dialing 0 loops back to greeting.
When i log into admin during greeting. * then 999, the password from there has been changed from the default im being told by the installer. We did not change it.
?1) Is it possible to reset password?
?2) If I need to replace the express messenger card, how do i go about setting it up to record greeting/using night function to reach cordless phones so we can use them on the property.
Thank you in advance to anyone that can help with this!
I have a superconsole1000 / sx200rm 9109-600-002-na.
We keep console on night1 function. When customer calls in, greeted with recorded message. press 0 for front desk, dial room number to reach them directly. When the customer dialed 0, it would ring our cordless phones so we could leave the desk to be on property.
Dialing 0 loops back to greeting.
When i log into admin during greeting. * then 999, the password from there has been changed from the default im being told by the installer. We did not change it.
?1) Is it possible to reset password?
?2) If I need to replace the express messenger card, how do i go about setting it up to record greeting/using night function to reach cordless phones so we can use them on the property.
Thank you in advance to anyone that can help with this!