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1

Mitel MiVoice Business/MCD/3300 / Re: Mitel MiVoice Business 7.2 SP 1

« on: February 03, 2022, 11:20:55 AM »

I usually go in once a month to export so I have a record of what the config was at the time. I realize there are probably other ways to get this data, but this is the only way I know of.

2

Mitel MiVoice Business/MCD/3300 / Mitel MiVoice Business 7.2 SP 1

« on: February 02, 2022, 02:12:11 PM »

Is there a way thru Maintenance Commands to export/extract the files you can usually export thru the menu's. Such as Hunt Group, VM Boxes etc;

Thanks ..

3

Mitel MiVoice Business/MCD/3300 / Re: Silent Monitoring Stopped Working

« on: January 31, 2022, 03:26:45 PM »

Thanks Ralph .... She uses a headset on the phone, which is the same way she's used in the past ... I've programmed another ext in the same tenant group and it won't work there either. It works for me, but then I'm in a different tenant group all together .... If that helps ...

4

Mitel MiVoice Business/MCD/3300 / Silent Monitoring Stopped Working

« on: January 31, 2022, 02:44:57 PM »

I have a supervisor with a non acd extension who's been able to use *36 for years to monitor calls. She has COS 34 which allows monitoring and others who have it aren't experiencing issues. She's using a Mitel 5212. Now when she presses *36 she immediately gets " Not Allowed " .... she doesn't even get the " Extension " prompt .....

Any thoughts ? I've tried enabling and disabling it, resetting the phone but she still has the issue. To not, she actually has two extension, one at home and one in the office, both are doing the same thing .....

Joel

5

Mitel Software Applications / PrairieFyre Report for Time in Queue

« on: January 12, 2022, 01:36:57 PM »

I've been asked to produce a report from PrairieFyre that will show time in queue spectrum for callers. For example, Incoming calls answer in 5,10,15,20 etc minutes .... is this possible. ?

Thank you ....

6

Mitel MiVoice Business/MCD/3300 / Mitel 3300 CCS Trace Logs

« on: November 17, 2021, 02:17:55 PM »

We are having a major issue with our Mitel reporting a " Busy " back to our carrier when we have multiple channels available. We have two Mitel 3300 controllers , 1 Primary, 1 Redundant .. We have a T1 on the Primary and 2 PRI's on the Redundant. The issue is with calls coming in on the Redundant. We've traced the calls from the carrier to the Redundant and show the busy in the CCS logs but Mitel can't figure out why this is happening.

I'm looking for someone that can work with us to resolve the issue or help .... because of the type of facility we are I'll have to normalize a bit of the information because it contains PHI ....

Thank you...

Joel

I've normalized the log , please see below ... % replaces portions where there should be a caller id or last 4 of phone number ....

CCS Tracing is enabled for continuous output display
10:30:51 RI219 DPN 2B ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*WIRELESS CALLER#
10:30:51 RI219 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541480%%%%#
10:30:51 RI219 DPN B SSRM_C 541382%%%%
10:30:51 ROX DPN PBX2 1331 1816 D** B** 2B ISRM_I
;10;*3#*19*Y#*58*Ca*1*Z#*100*WIRELESS CALLER#
10:30:51 ROX DPN PBX2 1331 1816 D** B** 24 SSRM_I
*233*`IBb#*58*CI*W4#*50*541480%%%%#
10:30:51 ROX DPN PBX2 1331 1816 D** B** 2D SSRM_I
*58*C4*4*1#*58*CW*TOLp@@@@@NIZwP#*58*C6*001#
10:30:51 ROX DPN PBX2 1331 1816 D** B** E SSRM_C *58*CQ*00#577
10:30:51 RIX DPN PBX2 1331 1816 D** B** 2C NAM
*1*3#*50*70577#*166*6#*100*Main Menu IVR H#
10:30:51 RO219 DPN 2C NAM *1*3#*50*70577#*166*6#*100*Main Menu IVR H#
10:30:52 RIX DPN PBX2 1331 1816 D** B** 10 NSIM ;1C;*58A*Cc*4*540#
10:30:52 RIX DPN PBX2 1331 1816 D** B** 2A CCM
*1*3#*50*70540#*166*6#*100*IB&Callback06#
10:30:52 RO219 DPN 2A CCM *1*3#*50*70540#*166*6#*100*IB&Callback06#
10:30:53 RIX DPN PBX2 1298 1679 D** B** 1 CCM
10:30:53 RO202 DPN 1 CCM
10:30:55 VIX DPN PBX2 1374 1744 D** B** 1B ISRM_I
;10;*7#*58B*CU*8*195* #*19*J#
10:30:55 VIX DPN PBX2 1374 1744 D** B** 24 SSRM_C
*58*CW*@@@@@@@@@@@@@@#*58*CQ*06#533
10:30:55 VOX DPN PBX2 1374 1744 D** B** 9 CRM/CIM ;14;*244*4#

10:30:55 VIX DPN PBX0 1374 1744 D** B** 9 CRM/CIM ;14;*244*4#
10:31:00 RI220 DPN 26 ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%%%%%#
10:31:00 RI220 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541598%%%%#
10:31:00 RI220 DPN B SSRM_C 541382%%%%
10:31:00 RO220 DPN 2 CRM/CIM ;8;
10:31:00 RI220 DPN 2 CRM/CIM ;8;

10:31:04 RIX DPN PBX2 1038 1406 D** B** 1 CCM
10:31:04 RO215 DPN 1 CCM
10:31:06 RIX DPN PBX2 1269 1646 D** B** 2 CRM/CIM ;30;
10:31:06 RI217 DPN 17 CRM/CIM ;30;*166*1 2 3 4#*234*D@#
10:31:06 VIX DPN PBX2 1200 1606 D** B** 2C ISRM_I
;10;*58*CR*1*1#*7#*19*J#*58*CW*@@@@@@@@@@@@@@#
10:31:06 VIX DPN PBX2 1200 1606 D** B** E SSRM_C *58*CQ*06#501
10:31:06 VOX DPN PBX2 1200 1606 D** B** 2 CRM/CIM ;14;
10:31:07 VIX DPN PBX0 1200 1606 D** B** 2 CRM/CIM ;14;
10:31:09 VIX DPN PBX2 1327 1699 D** B** 28 ISRM_I
;10;*58*CR*1*3#*7#*50*502#*100*5333#*19*J#
10:31:09 VIX DPN PBX2 1327 1699 D** B** 24 SSRM_C
*58*CW*@@@@@@@@@@@@@@#*58*CQ*06#501
10:31:09 VOX DPN PBX2 1327 1699 D** B** 2 CRM/CIM ;14;
10:31:09 VIX DPN PBX0 1327 1699 D** B** 2 CRM/CIM ;14;
10:31:10 RI217 DPN 25 ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%%#
10:31:11 RI217 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541771%%%%#
10:31:11 RI217 DPN B SSRM_C 541382%%%%
10:31:11 RI220 DPN 27 ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%%%#
10:31:11 RI220 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541728%%%%#
10:31:11 RI220 DPN B SSRM_C 541383%%%%
10:31:11 RO220 DPN 2 CRM/CIM ;8;
10:31:11 ROX DPN PBX2 1329 1671 D** B** 25 ISRM_I
;10;*3#*19*Y#*58*Ca*1*Z#*100*%%%%#
10:31:11 ROX DPN PBX2 1329 1671 D** B** 24 SSRM_I
*233*`IBb#*58*CI*W4#*50*541771%%%%#
10:31:11 ROX DPN PBX2 1329 1671 D** B** 2D SSRM_I
*58*C4*4*1#*58*CW*TOLp@@@@@NI\Yp#*58*C6*001#
10:31:11 ROX DPN PBX2 1329 1671 D** B** E SSRM_C *58*CQ*00#577
10:31:11 RI220 DPN 2 CRM/CIM ;8;
10:31:11 RIX DPN PBX2 1329 1671 D** B** 2C NAM
*1*3#*50*70577#*166*6#*100*Main Menu IVR H#
10:31:11 RO217 DPN 2C NAM *1*3#*50*70577#*166*6#*100*Main Menu IVR H#
10:31:11 RIX DPN PBX2 1329 1671 D** B** 10 NSIM ;1C;*58A*Cc*4*541#
10:31:11 RIX DPN PBX2 1329 1671 D** B** 2A CCM
*1*3#*50*70541#*166*6#*100*IB&Callback07#
10:31:12 RO217 DPN 2A CCM *1*3#*50*70541#*166*6#*100*IB&Callback07#
10:31:12 RI220 DPN 2A ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%%%#
10:31:12 RI220 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541408%%%%#
10:31:12 RI220 DPN B SSRM_C 541382%%%%
10:31:12 RO220 DPN 2 CRM/CIM ;8;
10:31:12 RI220 DPN 2 CRM/CIM ;8;
10:31:13 RI220 DPN 28 ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*STCHARLESMED#
10:31:13 RI220 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541516%%%%#
10:31:13 RI220 DPN B SSRM_C 541382%%%%
10:31:13 RO220 DPN 2 CRM/CIM ;8;
10:31:13 RI220 DPN 2 CRM/CIM ;8;
10:31:14 RI220 DPN 2B ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%#
10:31:14 RI220 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541373%%%%#
10:31:14 RI220 DPN B SSRM_C 541382%%%%
10:31:14 RO220 DPN 2 CRM/CIM ;8;
10:31:14 RI220 DPN 2 CRM/CIM ;8;
10:31:17 RI220 DPN 2C ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*UNICEL#*233*`IBb#
10:31:17 RI220 DPN 24 SSRM_C *58*CI*W4#*50*541280%%%%#541382%%%%
10:31:17 RO220 DPN 2 CRM/CIM ;8;
10:31:17 RI220 DPN 2 CRM/CIM ;8;
10:31:18 RI220 DPN 26 ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%%#
10:31:18 RI220 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541598%%%%#
10:31:18 RI220 DPN B SSRM_C 541382%%%%
10:31:18 RO220 DPN 2 CRM/CIM ;8;
10:31:18 RI220 DPN 2 CRM/CIM ;8;
10:31:19 RIX DPN PBX2 1308 1670 D** B** 1 CCM
10:31:19 RO218 DPN 1 CCM
10:31:22 RI220 DPN 2B ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%#
10:31:22 RI220 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541373%%%%#
10:31:22 RI220 DPN B SSRM_C 541383%%%%
10:31:22 RO220 DPN 2 CRM/CIM ;8;
10:31:22 RI220 DPN 2 CRM/CIM ;8;
10:31:27 RIX DPN PBX2 1331 1816 D** B** 6 EEM_C *60B#
10:31:27 RO219 DPN 6 EEM_C *60B#
10:31:27 RI219 DPN 9 EEM_C *94*60B#
10:31:28 ROX DPN PBX2 1331 1816 D** B** 5 EEM_C *55#
10:31:28 RIX DPN PBX2 1331 1816 D** B** C EEM_C *58*Cf*001#
10:31:28 RIX DPN PBX2 1331 1816 D** B** B EEM_C *82*T#*61#
10:31:28 ROX DPN PBX2 1331 1816 D** B** 28 EEM_C
*3#*50*541480%%%%#*100*WIRELESS CALLER#
10:31:28 RIX DPN PBX2 1331 1816 D** B** 17 EEM_C *58*CW*tjtv@@@@@gCvHp#
10:31:28 RIX DPN PBX2 1331 1816 D** B** 22 EEM_C
*1#*50*70686#*100*Scheduling Que#
10:31:28 RO219 DPN 17 EEM_C *58*CW*tjtv@@@@@gCvHp#
10:31:28 RO219 DPN 22 EEM_C *1#*50*70686#*100*Scheduling Que#
10:31:29 RI220 DPN 27 ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%#
10:31:29 RI220 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541728%%%%#
10:31:29 RI220 DPN B SSRM_C 541382%%%%
10:31:29 RO220 DPN 2 CRM/CIM ;8;
10:31:30 RI220 DPN 2 CRM/CIM ;8;
10:31:30 RI220 DPN 2B ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%#
10:31:30 RI220 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541373%%%%#
10:31:30 RI220 DPN B SSRM_C 541383%%%%
10:31:30 RO220 DPN 2 CRM/CIM ;8;
10:31:30 RI220 DPN 2 CRM/CIM ;8;
10:31:31 RIX DPN PBX2 1331 1816 D** B** 1 CCM
10:31:31 RO219 DPN 1 CCM
10:31:31 RI220 DPN 26 ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%#
10:31:31 RI220 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541598%%%%#
10:31:31 RI220 DPN B SSRM_C 541382%%%%
10:31:31 RO220 DPN 2 CRM/CIM ;8;
10:31:31 RI220 DPN 2 CRM/CIM ;8;
10:31:33 RIX DPN PBX2 1293 1574 D** B** 11 NSIM ;1C;*58A*Cc*4*5332#
10:31:33 RO203 DPN 11 NSIM ;1C;*58A*Cc*4*5332#
10:31:33 RIX DPN PBX2 1293 1574 D** B** 2A CCM
*1#*50*705332#*166*4 6#*100*%%%%#
10:31:34 RO203 DPN 2A CCM *1#*50*705332#*166*4 6#*100*%%%%%%%#
10:31:36 RI220 DPN 2B ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%#
10:31:36 RI220 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541373%%%%#
10:31:36 RI220 DPN B SSRM_C 541382%%%%
10:31:36 RO220 DPN 2 CRM/CIM ;8;
10:31:36 RI220 DPN 2 CRM/CIM ;8;
10:31:36 RI221 DPN 2A ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%#
10:31:36 RI221 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541408%%%%#
10:31:36 RI221 DPN B SSRM_C 541382%%%%#
10:31:37 RO221 DPN 2 CRM/CIM ;8;
10:31:37 RI221 DPN 2 CRM/CIM ;8;
10:31:37 RI204 DPN 17 CRM/CIM ;30;*166*1 2 3 4#*234*D@#
10:31:37 ROX DPN PBX2 1314 1669 D** B** 17 CRM/CIM ;30;*166*1 2 3 4#*234*D@#
10:31:38 RIX DPN PBX2 1314 1669 D** B** 17 CRM/CIM ;30;*166*1 2 3 4#*234*D@#
10:31:39 RIX DPN PBX2 1272 1731 D** B** 1 CCM
10:31:40 RO200 DPN 1 CCM
10:31:42 RIX DPN PBX2 1279 1524 D** B** 7 NSIM ;1C;*60B#
10:31:42 RO211 DPN 7 NSIM ;1C;*60B#
10:31:42 RI211 DPN 9 EEM_C *94*60B#
10:31:43 RI204 DPN 2B ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*%%%%#
10:31:43 RI204 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541373%%%%#
10:31:43 RI204 DPN B SSRM_C 541389%%%%
10:31:43 RO204 DPN 2 CRM/CIM ;8;
10:31:44 RI204 DPN 2 CRM/CIM ;8;
10:31:49 RIX DPN PBX2 1329 1671 D** B** 6 EEM_C *60B#
10:31:49 RO217 DPN 6 EEM_C *60B#
10:31:49 ROX DPN PBX2 1329 1671 D** B** 5 EEM_C *55#
10:31:49 RI217 DPN 9 EEM_C *94*60B#
10:31:50 RIX DPN PBX2 1329 1671 D** B** C EEM_C *58*Cf*001#
10:31:50 RIX DPN PBX2 1329 1671 D** B** B EEM_C *82*T#*61#
10:31:50 ROX DPN PBX2 1329 1671 D** B** 22 EEM_C
*3#*50*5417719808#*100*%%%%#
10:31:50 RIX DPN PBX2 1298 1679 D** B** 1 CCM
10:31:50 RIX DPN PBX2 1329 1671 D** B** 17 EEM_C *58*CW*tjtv@@@@@gCwt`#
10:31:50 RIX DPN PBX2 1329 1671 D** B** 22 EEM_C
*1#*50*70686#*100*Scheduling Que#
10:31:50 RO202 DPN 1 CCM
10:31:50 RO217 DPN 17 EEM_C *58*CW*tjtv@@@@@gCwt`#
10:31:50 RO217 DPN 22 EEM_C *1#*50*70686#*100*Scheduling Que#
10:31:51 RI204 DPN 2B ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*100*WIRELESS CALLER#
10:31:51 RI204 DPN 24 SSRM_I *233*`IBb#*58*CI*W4#*50*541420%%%%#
10:31:51 RI204 DPN B SSRM_C 541382%%%%
10:31:51 RO204 DPN 2 CRM/CIM ;8;
10:31:51 RI204 DPN 2 CRM/CIM ;8;
10:31:52 RIX DPN PBX2 1329 1671 D** B** 1 CCM
10:31:52 RO217 DPN 1 CCM
10:31:53 RI218 DPN 17 CRM/CIM ;30;*166*1 2 3 4#*234*D@#
10:31:53 ROX DPN PBX2 1308 1670 D** B** 17 CRM/CIM ;30;*166*1 2 3 4#*234*D@#
10:31:53 RIX DPN PBX2 1308 1670 D** B** 17 CRM/CIM ;30;*166*1 2 3 4#*234*D@#

CCS Tracing is disabled

7

Mitel MiVoice Business/MCD/3300 / e911 Setup

« on: August 17, 2021, 06:12:24 PM »

I'm working to setup e911 to broadcast a DID for one of our locations so 911/EMS will have the address of our location. I've setup the DID Range for CPN Sub and CPN Sub and all is working. The problem I have is routing calls back into the pbx ....

Outgoing Calls broadcast cpn of 541-XXX-XXXX , called party returns call to 541-XXX-XXXX and it's routed to the physical location of that phone but it's a call center with only agents so one person who isn't an agent gets all the calls. Most of the time the called party just says' I'm returning your call " , and the agent doesn't know who called them.

Is there a way to broadcast 1 cpn for 911 and a different one for the party your calling ? This would resolve the issue.

Thanks ...

Joel

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