Messages

1

Mitel Software Applications / MiContact Center Reports

« on: September 22, 2022, 01:49:10 PM »

I have three Contact Center Reports taken on different days with the same date range of August 1 to August 23rd 2022 and have different call stats on each report.

Why are the numbers changing on the same report,    they should be consistent.

2

Mitel Software Applications / Re: 2 Hour Delay on Vmail to Email

« on: August 22, 2022, 01:22:44 PM »

On Prem

3

Mitel Software Applications / 2 Hour Delay on Vmail to Email

« on: August 19, 2022, 08:50:22 AM »

Customer is using Advanced UM and is complaining about a 2 hour time delay.   Looking for Ideas on what this could be.

4

Mitel Software Applications / Re: MBG - Client Certificate Approved but the expiry data did not change.

« on: July 20, 2022, 03:30:54 PM »

I believe it is an issue.   Customer does not have SWA currently.

5

Mitel Software Applications / Re: MBG - Client Certificate Approved but the expiry data did not change.

« on: July 20, 2022, 03:08:03 PM »

Version 10.0.4.3.

6

Mitel Software Applications / MBG - Client Certificate Approved but the expiry data did not change.

« on: July 20, 2022, 01:18:58 PM »

The MBG received a Client Certificate from the Oaisys server and was approved but the expiry date did not change.

Screenshot attached

7

Mitel Software Applications / Nupoint Ports not answering from phones on a dfferent subnet than Server

« on: April 13, 2022, 01:43:13 PM »

The site and a Primary and Secondary controller and the secondary controller is on a different subnet if a different building and the ports won't answer when called from the second location.

The Networks in the MSL has been edited to add the subnets.  There are no firewall between locations.

8

Mitel Software Applications / MiCollab Client Deployment

« on: April 13, 2022, 01:09:20 PM »

When deploying a user for MiCollab Client I get the message that it was successful but the user does not received the email.     The email serer is configured in the MiCollab and it is reachable.

In the deployU_current log I see this.    This uses softphone internal only so there is no Teleworker MBG with internet access.   What is a rs-token???
I can not ping mcdepl01.easydeploy.net from the server.

Tue Apr 12 13:36:49 2022] [ERROR] deploy-process: Error while deploying, no more servers to try
2022-04-12 13:36:49.542515500 [Tue Apr 12 13:36:49 2022] [INFO] deploy-process: 0 Users successful deployed:
2022-04-12 13:53:18.367675500 [Tue Apr 12 13:53:18 2022] [INFO] deploy-process: Nothing more to do; exiting
2022-04-13 10:50:25.799587500 [Wed Apr 13 10:50:25 2022] [INFO] deploy-process: About to deploy 1 Users: Samantha Davidson (44277)
2022-04-13 10:50:25.803082500 [Wed Apr 13 10:50:25 2022] [INFO] deploy-process: Default redirect branding
2022-04-13 10:50:26.343737500 [Wed Apr 13 10:50:26 2022] [INFO] deploy-process: Need to get new rs-token!
2022-04-13 10:51:26.480767500 [Wed Apr 13 10:51:26 2022] [WARNING] deploy-process: Deploy error on 'https://mcdepl01.easydeploy.net', trying next server: HTTPSConnectionPool(host='mcdepl01.easydeploy.net', port=443): Request timed out. (timeout=60)
2022-04-13 10:51:26.481597500 [Wed Apr 13 10:51:26 2022] [INFO] deploy-process: Traceback (most recent call last):

9

Mitel MiVoice Business/MCD/3300 / Per Bay losing Connection after DLM Sync

« on: March 23, 2022, 11:00:56 AM »

Software version 6.0sp3

The logs show every day at 9:30am the system does syncs the DLM to amc, then the Per Bay loses connection and eventually the per bay will come back on its own.


I also did a manual sync from the Group Licensing form and it took the per bay down.

10

Mitel Software Applications / Re: Contact Center Email Reports

« on: March 10, 2022, 09:22:49 AM »

I checked the Yoursite log and there was no mention of any emails sent,  nohting in the CCMWeb log either.

I checked all the email settings and they are all configured.

11

Mitel Software Applications / SQL and OAISYS services not starting after server reboot.

« on: March 09, 2022, 08:29:28 AM »

Looks like the SQL services would not restart after server reboot so the Call Recording services would not start either.

I found this error in the logs.

The SQL Server Network Interface library could not deregister the Service Principal Name (SPN) for the SQL Server service. Error: 0x13, state: 2. Administrator should deregister this SPN manually to avoid client authentication errors.

12

Mitel Software Applications / Contact Center Email Reports

« on: March 07, 2022, 03:10:35 PM »

If you setup a report to be emailed in CCMWeb the email fails.

IN YSE the mail server is setup and the outbound test passes.

What log can I look at for email issues.

13

Mitel MiVoice Business/MCD/3300 / 3300 Auto Attendant .vox files

« on: August 25, 2021, 02:07:31 PM »

Where on the hard drive can I find the Auto Attendant Greeting .vox file on a 3300 release 7.   I can find mailbox files but not the 9999 mailbox file.

14

Mitel Software Applications / IVR ports not registering with the PBX

« on: August 15, 2021, 10:25:27 AM »

I have 20 IVR Ports and 5 will not register with the PBX.   All ports are set as Trusted in the PBX but 5 of them give me an error in the PBX logs that a Non-Trusted Device attempting to register when configured with Trusted Service.

15

Mitel Software Applications / Re: SIP Trunk Down

« on: August 14, 2021, 10:02:33 PM »

we are using host names and I can ping the host name from the PBX and get a DNS resolution and a reply to my ping