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Mitel Software Applications / Re: MiV-CR and MiCCO Integration Issue with Exporting Calls to Audio File
« on: August 13, 2021, 04:18:43 PM »
Hello. I encountered the same issue and I spent hours trying to fix it and figure out what was going on under the hood. I should mention that the installation of Windows Media Player did not help.
I think that during the installation process, CTSAudioConvert.dll fails to register and therefore exporting calls does not work. After looking at the dependencies on this file through process explorer, I came to the following conclusion:
CTSAudioConvert depends on Visual Studio C++ Redistributable to be installed. Make sure both x86 and x64 versions are installed, but I think this software uses the x86 version of the library. Without this prerequisite installed, the DLL will not register behind the scenes.
After installing the redistributable, the issue was resolved.
I think that during the installation process, CTSAudioConvert.dll fails to register and therefore exporting calls does not work. After looking at the dependencies on this file through process explorer, I came to the following conclusion:
CTSAudioConvert depends on Visual Studio C++ Redistributable to be installed. Make sure both x86 and x64 versions are installed, but I think this software uses the x86 version of the library. Without this prerequisite installed, the DLL will not register behind the scenes.
After installing the redistributable, the issue was resolved.