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Mitel MiVoice Business/MCD/3300 / Intermittent Two-Way calling issues since upgrade
« on: June 25, 2021, 09:07:35 AM »
Good afternoon,
I was hoping that someone may be able to give a pointer in the right direction here as we have been struggling with this issue for sometime.
We have got a Mitel 3300 on MiVoice Business 9.1 SP1 which was somewhat recently upgraded to this version (6-7 months ago) to support MiCollab
After the upgrade the following issue started:
Whenever the external site calls the main site (for example the ICT Servicedesk) we can hear them, but they cannot hear us.
We have had a look at the firewalls with our service provider but have not been able to narrow this down yet.
I was wondering if anyone has seen a similar case, and if they may be able to give some pointers in where to look next?
Kind regards,
Tim
I was hoping that someone may be able to give a pointer in the right direction here as we have been struggling with this issue for sometime.
We have got a Mitel 3300 on MiVoice Business 9.1 SP1 which was somewhat recently upgraded to this version (6-7 months ago) to support MiCollab
After the upgrade the following issue started:
Whenever the external site calls the main site (for example the ICT Servicedesk) we can hear them, but they cannot hear us.
We have had a look at the firewalls with our service provider but have not been able to narrow this down yet.
I was wondering if anyone has seen a similar case, and if they may be able to give some pointers in where to look next?
Kind regards,
Tim