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Mitel Software Applications / Re: NuPoint Supervised Transfer Query

« on: June 09, 2021, 01:00:58 AM »

Using blind transfer means the call is sent back to the MiVoice Business system rather than keeping the call flow in call director in NuPoint. The call flow in this particular case requires various alternatives and programming that would be tricky to configure on the standard MiVB due to restrictions on the amount of alternatives/rerouting to other voicemail mailboxes.

Keeping the call in NuPoint using various supervised transfers means a great deal more flexibility and control over the call, e.g. no answer timers, looping the call round certain groups or pointing to a completely separate voicemail without using ACD paths or complex programming on the controller itself.

Martin, I know it's a very long time ago, but could you ever solve this issue? Because I'm having the same problem today... Thanks!