Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Zenitel TCIS-2 SIP Gate Phone SIP Registration Settings

« on: April 27, 2022, 09:18:13 AM »

I've checked the logs and there is no information listed for this particular SIP extension.

The topology is similar at each site that operates a gate phone. 

2

Mitel MiVoice Business/MCD/3300 / Zenitel TCIS-2 SIP Gate Phone SIP Registration Settings

« on: April 25, 2022, 12:33:48 PM »

Hi Forum,

We have several locations which use a Zenitel SIP Gate Phone.  I'm having random SIP registration issues at one location and I was wondering if anyone knows or can recommend which settings to use as this phone connects to our 3300?

Register Interval: 600 (min. 30 seconds)
Register Failure Interval: 60  (min. 5 seconds)

Thanks,
Jason

3

Mitel MiVoice Business/MCD/3300 / Re: How to Remove Empty Keys

« on: January 10, 2022, 11:54:46 AM »

Thanks Ralph.  I never even thought about exporting, cleaning, then adding back in.

4

Mitel MiVoice Business/MCD/3300 / How to Remove Empty Keys

« on: January 10, 2022, 10:35:13 AM »

Is there a way to delete empty keys?  For example, in the attached picture is there a way to remove empty Keys on Button 6 and Buttons 12-17?  This would prevent having spaces between keys causing the user to scroll through empty screens to locate keys.

Thanks,
Jason

5

Mitel MiVoice Business/MCD/3300 / Re: NTP Settings on 3300 9.0

« on: November 19, 2021, 11:31:51 AM »

Thanks for this information.  I'm sorry that I'm not familiar with all the Mitel acronyms.   The 3300 devices are physical and the MX III device is virtual.   

I think the MSL is the Mitel Server Manager?  This is the only device that I was able to update the NTP IP on.  To make a long story short we started getting ICP Comms Card Errors nearly every day and our phone vendor suggested that we change the time server to match what our internal network equipment uses.

Since changing it on the MX III device (The only device I could make the change) the errors have stopped.  Most of the errors are generated on Friday nights so I will know for sure by tomorrow.

6

Mitel MiVoice Business/MCD/3300 / NTP Settings on 3300 9.0

« on: November 17, 2021, 09:27:31 AM »

I have four 3300's on version 9.0 that connect to a MX III system.  I can see in the MX menu where to change NTP settings.  Do I also need to change NTP settings in the 3300 units?   I've seen instructions on how to do this from other post by doing this:  System Properties > System Settings > Date & Time.   I do not have the Date & Time option to change in my units.

I'm guessing that the MX uses it's NTP server to sync all connected 3300 units, but it would be great if someone can confirm this.

Thanks!
Sully

7

Mitel MiVoice Business/MCD/3300 / Re: Best way to Verify Paging Groups are Working

« on: November 03, 2021, 09:19:13 AM »

Thanks John.  I'm thinking maybe this will be a "set it & forget" it type config with no way to log it.

8

Mitel MiVoice Business/MCD/3300 / Best way to Verify Paging Groups are Working

« on: November 02, 2021, 04:14:29 PM »

Hi Everyone!

I've setup 10 Paging Groups on our 3300 system.  I've tested two of the smaller groups who only have a few users in them by emailing the Users and having them reply back that they received the page.   I have a few larger groups with 30-40 users in them who will not always be at their desk so this isn't an option.  I've tried to search through the SMDR logs after a test, but can't seem to locate logs indicating the page went through.

Is there a way to get this information out of the Logs or another testing method that I'm not thinking of?

Thanks for the help!
Sully

9

Mitel MiVoice Business/MCD/3300 / Nupoint Fax Software Dial String - Long Distance Code Question

« on: May 26, 2021, 05:01:17 PM »

Hello wonderful Mitel people -

I have the Nupoint Fax software up and running.  It works great with the exception of dialing long distance numbers.  I'm currently trying to use a string like this when I enter the fax number 15555555555, 1234    (Where 1234 is my personal long distance dial code). 

Nupoint Fax server fails to send and the message seems to indicate that this dial string is trying to dial two numbers:
1234 then
15555555555

Does anyone know how this is normally performed?

Thanks!
Jason