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Mitel Software Applications / Call Issues - Hold Music, Disconnect, Loud constant sound
« on: May 12, 2021, 04:43:26 PM »
We have a Mitel IP Phone system. We are having lots of issues with dropped calls, hard to hear, on both ends sometimes.
What made me post this is I was at home talking to someone at work.
Then all of a sudden a long constant noise came through the phone, couldn't hear her anymore, it put me on hold by itself, heard the hold music, then randomly did it a few more times, while I was still listening to this weirdness, she called me on another line, said she never put me on hold, I was on speakerphone the whole time.
So how does it randomly put someone on hold? And what is the loud constant sound?
Thanks,
Shawn
P.S. Not sure I am posting in the correct place, first time on this group.
What made me post this is I was at home talking to someone at work.
Then all of a sudden a long constant noise came through the phone, couldn't hear her anymore, it put me on hold by itself, heard the hold music, then randomly did it a few more times, while I was still listening to this weirdness, she called me on another line, said she never put me on hold, I was on speakerphone the whole time.
So how does it randomly put someone on hold? And what is the loud constant sound?
Thanks,
Shawn
P.S. Not sure I am posting in the correct place, first time on this group.