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MiVoice Office 250/Mitel 5000 / Re: Issues on 6.3.9.108 Software
« on: June 28, 2021, 09:34:18 AM »
We also had that response as well.
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MiVoice Office 250/Mitel 5000 / Re: Issues on 6.3.9.108 Software
« on: May 12, 2021, 04:02:47 AM »
No worries. I thought I would pass it on just in case. Interestingly, I did have an update from Mitel yesterday.. They have suggested the following for us now (based on our logging): Then go under system/system information and set the value of "Spare Byte Data 4" to 16. They identified an underlying software issue.
Maybe this will help?
Maybe this will help?
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MiVoice Office 250/Mitel 5000 / Re: Issues on 6.3.9.108 Software
« on: May 11, 2021, 06:25:10 AM »
Ace, I have not had any updates at all from Mitel. To be quite honest, they have been useless so far. We have, however, investigated this ourselves and believe we may have identified a 'fix'
I am not sure if this will apply to you but in our case, our customer could receive anywhere from 30-60 calls instantly via SIP Trunks. The Mitel was interpreting such a large volume of calls as a possible SIP attack and dropping packets as a result. We then adjusted 'Admission Control Low/High Threshold' to off (it is accessible via SIP Peers > Admission Control Low/High Threshold).
As soon as we made this change no freezes have taken place since. You will have to do it via Online-Monitor should you wish to try.
I am not sure if this will apply to you but in our case, our customer could receive anywhere from 30-60 calls instantly via SIP Trunks. The Mitel was interpreting such a large volume of calls as a possible SIP attack and dropping packets as a result. We then adjusted 'Admission Control Low/High Threshold' to off (it is accessible via SIP Peers > Admission Control Low/High Threshold).
As soon as we made this change no freezes have taken place since. You will have to do it via Online-Monitor should you wish to try.
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MiVoice Office 250/Mitel 5000 / Re: Issues on 6.3.9.108 Software
« on: May 05, 2021, 04:21:08 AM »
Still no updates from Mitel unfortunately, despite several freezes. Have you had anything at all?
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MiVoice Office 250/Mitel 5000 / Re: Issues on 6.3.9.108 Software
« on: April 23, 2021, 06:22:54 AM »
I have another update to share with you. Following another freeze this morning, an ADD was delivered to Mitel and it has since been escalated with design. I'll continue to keep you updated.
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