Messages

1

Mitel Software Applications / Re: Teleworker (MBG) - Update Questions

« on: March 28, 2022, 09:11:44 AM »

I looked through some of those prior and was not seeing it. So I reached out to support late last week and actually did this all this weekend.

Here is the information I received and order that I did:

MiVoice Version does not matter

Initially went to the latest version shown in this order: MVF, ServiceLink, Remote Fresh Install to v11. After that there were more updates, the latest versions failed because of missing dependencies so had to go to prior ones. Eventually got to the latest version on everything.

2

Mitel Software Applications / Teleworker (MBG) - Update Questions

« on: March 24, 2022, 09:14:30 AM »

I noticed today that our system is pretty dated and have a few questions on it:

1. Does it matter at all what version our MiVoice Business (3300) is at for this to be updated?
2. What order should I update them in?
3. For the updates themselves do they need to be updated in order or just go to the latest will work?

3

Mitel Software Applications / Re: Teleworker (MBG) - IP Blocking

« on: February 23, 2022, 09:11:48 AM »

Thanks I looked int he help section and for whatever reason could not find anything. I also never even noticed or saw the blue help button on that page that explains it, thanks for pointing it out.

4

Mitel Software Applications / Re: Mitel 5634 WiFi to Teleworker (MBG)

« on: February 23, 2022, 09:06:47 AM »

So this is now working.

I needed to enable TCP on Teleworker and force the phone to use TCP instead of UDP and 100% working now.

5

Mitel Software Applications / Teleworker (MBG) - IP Blocking

« on: February 18, 2022, 12:40:49 PM »

Does anyone know what the file format it is looking for? I have looked around and can't find anything.

6

Mitel Software Applications / Re: Mitel 5634 WiFi to Teleworker (MBG)

« on: February 17, 2022, 07:44:09 AM »

So I can receive calls both internally and externally on this phone with no issues. However I can not call any internal or external number at all and get the "No Channel Available."

7

Mitel Software Applications / Re: Mitel 5634 WiFi to Teleworker (MBG)

« on: February 16, 2022, 07:44:59 AM »

Yes that is all setup correctly. I actually have another Unidata SIP phone that works 100%, so that is why I believe it is something specific to this phones settings.

8

Mitel Software Applications / Mitel 5634 WiFi to Teleworker (MBG)

« on: February 15, 2022, 08:03:45 AM »

Just got some new Mitel 5634 phones that I am trying to hook up to teleworker and having some issues that I can't figure out.

I have it successfully connected to teleworker from outside the building (shows connected in MBG), but when I try to make a test call it just beeps and states "NO CHANNELS AVAILABLE."

Attached is how I have SIP configured in WinPDM, but hard to find any information on this setup anywhere.

9

Mitel MiVoice Business/MCD/3300 / Re: UC360 Firmware updates? Where?

« on: April 20, 2021, 11:09:56 AM »

I have read the Admin Guide and seems pretty straight forward to perform the upgrade if I can get the file itself.

10

Mitel MiVoice Business/MCD/3300 / Re: UC360 Firmware updates? Where?

« on: April 19, 2021, 11:06:23 AM »

I have 6 phones and they break down like this:

4x - Build Version : 2.1.5.4
1x - Build Version : 2.1.0.13
1x - Build Version : 2.1.3.12

So that is why I am asking, 1. Is 2.1.5.4 the latest version, and 2. How do I get them on the latest version.

11

Mitel MiVoice Business/MCD/3300 / Re: UC360 Firmware updates? Where?

« on: April 15, 2021, 02:51:47 PM »

Thanks, that is what I figured and was afraid of, such a pain.

12

Mitel MiVoice Business/MCD/3300 / UC360 Firmware updates? Where?

« on: April 15, 2021, 01:49:29 PM »

Where can you see/download the firmware updates for UC360 phones?