Messages

1

Introduction and Announcements / Re: New world new challenges

« on: April 16, 2021, 10:00:55 AM »

Hi ralph.

You are absolutly right! I did find help and solve my problem.

Thank you all!

2

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: New IP Phone not able to upgrade

« on: April 16, 2021, 09:59:04 AM »

I was able to solve the Problem thanks to bojo387 helps!

The 430 was pointing at a wrong address for the Firmware for 'Mitel 6700/6800 SIP' under Configuration>IP Network>Mitel server, were it also look for the FW for the 6930. Not being able to find a proper FW started the Telephone in this "MiNET" modus.

I changed the address and the Telephone did catch the FW douring next reboot.

I want to thank bojo387 again!

3

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: New IP Phone not able to upgrade

« on: April 13, 2021, 05:49:25 AM »

I've been searching for new information about the SIP conversion, and I have found out, that it shouldn't be necessary, because the newer revisions should be able to connect with both systems. (https://support.televersal.com/hc/nl/article_attachments/115013827323/6900_SIP_Firmware_Upgrade_FAQ.pdf)

I am guessing that the Phone is not able to find the proper System and therefore booting as MiNet.

Am I wrong?

4

Mitel MiVoice Business/MCD/3300 / Re: 6930 "incompatible firmware" bootloop

« on: April 13, 2021, 05:30:55 AM »

I was just pointed out that I may have a similar problem.

http://mitelforums.com/forum/index.php?topic=13719.0

Mine was in 2020 manufactured. Rev C02(B22)

Do I have to worry?

5

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: New IP Phone not able to upgrade

« on: April 13, 2021, 05:28:36 AM »

ouch! Tanks @bojo387

Any idea where can I get then the proper firmware?

My Mitel 6930 Rev C02(B22)

6

Aastra - MiVoice Office 400 and MiVoice MX-One / New IP Phone not able to upgrade

« on: April 13, 2021, 05:06:28 AM »

Hi!

I am pretty new to this world and I am dealing with a little problem.

We have a Mitel 430 (Release 6.1) and trying to configure a brand new Mitel 6930. I was expecting it to be pretty straitforward. We have some other Mitel 6930 in the network, a license in the system is available... it should be just plug and play.

But it isn't. The Telephone get an IP but after "Software version..." ist not able to upgrade the system and prompt a list letting me select:
-Mitel MiCloud
-Mitel MiVoice Connect
-...

If I don't insert any IP: it tries to conect 0.0.0.0.
If I insert the IP from our System tries it without success.

In the same Lan Port an already configured Phone works normal.

I know it is a vague description, but I have no Idea were to start troubleshooting this.

Any suggestions about what could I test?

7

Introduction and Announcements / New world new challenges

« on: April 13, 2021, 04:44:07 AM »

As a transversal IT Admin (IT is not my main field) I have now to deal with a Mitel System. Excited about expanding my knowledge and somehow frustrated for not bein able to solve the simplest tasks.