Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Is there an easier way to set/change speed dial buttons?

« on: May 09, 2025, 04:55:01 PM »

Another option - don't.

Let me explain.  When we switched from the 5212 to the 6920 units, we standardized every classroom on a specific set of speed dials.  From there, if they want to add a speed dial, we let them but they have to do it manually.  For this phone, they can hold the speed dial button down and will eventually get the options to add the speed dial information.  Not sure that's an option in your case, but it has really cut down on the 'can you set this key for me' type of requests.  We do still get them from time to time from office staff, but the classroom staff have accepted that this is now the standard.

Fwiw.

2

Mitel Software Applications / Re: MiCollab not seeing newly created voicemail boxes

« on: March 21, 2025, 02:52:24 PM »

The error was related to the flow-through provisioning, and had nothing to do with the mailbox not showing up on the list as the mailbox could be created through the nupoint console.  How long does it take for mailboxes to actually show up in MiCollab?

3

Mitel Software Applications / Re: MiCollab not seeing newly created voicemail boxes

« on: March 21, 2025, 01:00:38 PM »

I did try that before, but it brought up another error that prevented me from creating it that way.

4

Mitel Software Applications / MiCollab not seeing newly created voicemail boxes

« on: March 21, 2025, 12:08:10 PM »

I'm having an issue with MiCollab (9.8.3.1-01).  I'm trying to set up a fax capable mailbox and assign it to a user in MiCollab (we have several already created).  I have the user created, but when I go into the NuPoint Unified Messaging tab to assign an existing mailbox, the list does not include the newly created mailbox.  I've even waited an after creating the mailbox before trying to assign it.  I've had this issue before when trying to setup MiCollab users for softphone access and have yet to find a solution to this.  Anyone run into this and if so, what can I do to fix and or prevent this from happening?  I do have plenty of licenses for this, so that's not the issue. 

Thanks!

5

Mitel MiVoice Business/MCD/3300 / Re: Realtime call logs?

« on: May 29, 2024, 05:00:17 PM »

That was what I had tried first, but the problem with that is that it records *after* the call has completed.  In our situation, I need to be able to locate what extension is currently on a specific call out.

6

Mitel MiVoice Business/MCD/3300 / Re: Realtime call logs?

« on: May 22, 2024, 09:54:51 AM »

Can real-time SMDR help in this case? Usually, it output one records when a call starts.

How would I access this?  All I currently know to do is in maintenance commands - logsys read smdr all match ###.  But again, this only shows calls after they've completed and even then, it's typically a minute after the call completes.  If you know a way to access smdr as real time, I'd try that, but from what I've seen, smdr is not realtime.  Even through telnet, the calls don't show up until after they've completed.

7

Mitel MiVoice Business/MCD/3300 / Re: Realtime call logs?

« on: May 22, 2024, 09:51:27 AM »

If you have MiCC you can view the status of any licensed extension via Contact Center Client.

Thanks for the reply.  We do not have that option.

8

Mitel MiVoice Business/MCD/3300 / Realtime call logs?

« on: May 21, 2024, 11:50:19 AM »

Is there a way to get realtime call logs from the 3300 MXe controllers?  I know I can look at SMDR, but those lag by a minute and only show up once the call has ended.  I am looking for realtime logging (much like whatever is used by 911 call reporting) where I can see that extension 214 just dialed 800-555-1212 and is still on the call.  Any ideas?

Thanks,

9

Mitel MiVoice Business/MCD/3300 / Re: Set default ringtone

« on: January 16, 2024, 11:32:33 AM »

No idea on the ring tones, but for your second question -

You can customize what is displayed for each speed dial button.  For ours, we have 2 multicall lines setup - 1 displays the internal extension and the other displays the external extension.  As you can put whatever you want there, you could use a name if desired. Of course, this only applies to the first home page, so if they're on a a different home page, you'll have to move over to the home page where their line keys are.

10

Mitel MiVoice Business/MCD/3300 / Re: Transfer Only Mailbox Type issue

« on: May 05, 2023, 11:20:52 AM »

We do this as well, but we're using MiCollab, so if you're not, then this may not apply.  For our setup, I had to set it to blind transfer.  FWIW

11

Mitel MiVoice Business/MCD/3300 / Re: Controller upgrades

« on: April 10, 2023, 09:55:33 AM »

Thank you all for the advice.  I'll hold off for now and when we do decide to move to it, we'll have the vendor do it.

12

Mitel MiVoice Business/MCD/3300 / Re: Controller upgrades

« on: April 06, 2023, 12:49:39 PM »

Thanks for the response!  Most things I'm comfortable with but this is one I haven't done yet.  Is it safe to assume that if I have an active service link subscription that I also have SWA?  I 90% sure we do have SWA. 

Re your comment about completely powering off the system - is that *before* the upgrade or after?

I didn't know there was a difference in backups from System admin tool vs server manager.  Which one is better for this situation? 
Backup / Restore - no problem, have done that a few times. 

Thanks for the comparison on the two types of install.  That helps a lot as well.  We do have MiCollab but I don't see a version 10 in service link yet for that device. 

13

Mitel MiVoice Business/MCD/3300 / Controller upgrades

« on: April 05, 2023, 09:15:13 AM »

I have several MXeIII controllers and see in the service link page that newer versions are available to install.  I know I can call the company that manages them, but do I *need* them?  It seems like a pretty straight forward process - install to the inactive, set it as active and reboot.  Am I missing something?  The management company will charge me per controller and I have several, so just wondering if the charge is worth it vs doing it myself.

14

Mitel MiVoice Business/MCD/3300 / Re: Auto Attendant destination.

« on: February 13, 2023, 03:09:04 PM »

Any chance you're using Nupoint for voicemail?

15

Mitel MiVoice Business/MCD/3300 / Re: Time drift

« on: February 13, 2023, 10:50:00 AM »

I definitely don't have any entries like that.  I wonder if I'm more locked down than they say I am.