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Messages - jnickrand

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Mitel MiVoice Business/MCD/3300 / Re: Voicemail to email not working
« on: February 03, 2022, 08:26:43 AM »
NuPoint, they are a new user and I checked their outlook rules and junk mail.

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Mitel MiVoice Business/MCD/3300 / Voicemail to email not working
« on: February 03, 2022, 08:19:23 AM »
I have one user that isn't getting their voicemail into their emails. I have double checked all of the settings with other users in which it is working but see no difference. Any ideas?

MiVoice Business 3300 11.0.73
Multi-device user
Standard user for enterprise license
Voicemail = NuPoint 20.2.0.102.01

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Mitel Software Applications / Voicemail password config
« on: October 12, 2021, 08:04:17 AM »
Somehow our configuration changed that makes the user punch in a 10 digit code to access their voicemail. Where do I go in the system to make it only a four digit code required?

Nupoint Build 20.2.0.102.01
Micollab v10.0.31.252


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Mitel MiVoice Business/MCD/3300 / Re: Phone drops call
« on: May 03, 2021, 03:31:25 PM »
Phone is a 6910

System
MiCollab 9.2.0.104-01
Mitel Standard Linux 11.0.73
OVA 9.2.0.104

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Mitel MiVoice Business/MCD/3300 / Phone drops call
« on: April 30, 2021, 03:27:41 PM »
We have two users who sit next to each other.  They both have experienced the following issue however it happens to one of them 4-5 times a day and the other only a couple times a week.

When these users are on the phone sometimes they the call gets dropped and the phone display says "Out of Service.  This only last for a few seconds and then the phone is back up.  The phone does not reboot during this process.

Any ideas what may be causing this?

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Mitel MiVoice Business/MCD/3300 / Re: MiCollab Security
« on: April 26, 2021, 08:53:32 AM »
Right now we have the following ports open:

https, http, 20000-30999(udp), 32000-32500(udp),50000-50999(udp), 5060(udjp), 4443, 36008, 5060, 5063, 6801,5061.

This is what our business partner gave us and said we had to open.

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Mitel MiVoice Business/MCD/3300 / MiCollab Security
« on: April 26, 2021, 08:10:55 AM »
We just recently put in a Mitel 3300 and have many users using the MiCollab software phones.  We had to open up a lot of ports via the documentation to make this work.  Just wondering how big of a security risk this is and what others might be doing differently.

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