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Mitel Software Applications / MICC Requeue callback timer
« on: February 04, 2021, 04:44:03 AM »
Hi guys,
I hope one of you can help me out with the following:
We have a customer with MICC / IVR and callback enabled.
The issue is that when an agent requeues a callback the timer adds 30 minutes.
I completly check the default outbound subroutine but cant find the specific timer to lower this timer to for example 5 min instead of 30 min
I need this live asap hope one of you guys can help me out
I hope one of you can help me out with the following:
We have a customer with MICC / IVR and callback enabled.
The issue is that when an agent requeues a callback the timer adds 30 minutes.
I completly check the default outbound subroutine but cant find the specific timer to lower this timer to for example 5 min instead of 30 min
I need this live asap hope one of you guys can help me out