Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Forwarding to EHDU

« on: January 03, 2024, 12:14:40 PM »

I worked around this issue by taking a totally different approach to the problem.  I created and ACD path and had the call interflow to a system speed call and transfer the call.  This also required the updating of several COS options to allow the call to transfer outbound with the original calling party ID.  My hope this MiContact Center captures the call counts to this ACD path for them to have a record of the number of calls.

Here are the changes I had to make to allow the call to transfer from the NuPoint over the SIP trunks and pass the original calling party ID.

Trunk COS
Changed Originator's Display Update In Call Forwarding/Rerouting to YES
Public Network To Public Network Connection Allowed, set to YES.

NuPoint COS
Display Held Call ID on Transfer to YES
Public Network To Public Network Connection Allowed, set to YES.

SIP Peer Profile > Calling Line ID, updated both options below to YES
Public Calling Party Number Passthrough
Use Original Calling Party Number If Available


In not answered the call will recall the call back to the system and reroute to the customers general delivery mailbox.  The call was recalled to the MiVB ACD path, not the interflow extension.  I made this ACD path extension a call director mailbox within NuPoint and sent the call to the customers general delivery mailbox.

So now I have a call being picked up by a NuPoint Call Director mailbox, transferred outbound to a cell phone, recalling back to the PBX and into NuPoint which reroutes to a general delivery mailbox if not answered by the user that has the cell phone.

If I could set different ring tones for DSS/BLF keys on a Mitel MiNet 6900 IP phone all if this could have been avoided......hopefully this helps someone in the future.

2

Mitel MiVoice Business/MCD/3300 / Forwarding to EHDU

« on: January 02, 2024, 03:28:37 PM »

I'm working on an issue with a customer where they want to forward all calls from a specific DID to an external hot desk phone to pick them up on a cell phone.  The reason is they want to know the call is coming from the specific DID and they don't look at their phone display or are away from the desk.

My routing is set to route all calls to a hunt group so the company could get call counts reporting within Mitel Contact Center and forward the call to the external hot desk extension that rings the mobile phone.    The issue I am running into is that the external hot desk extension is not logged in so the call fails.  I can't get the extension logged in.

Can anyone think of a easier solution for this request or work around for this issue?

This is a 3300 running MiVB 9.0 SP3

3

Mitel Software Applications / NuPoint Mailbox COS and Name Defaults itself

« on: February 15, 2021, 01:31:52 PM »

I have a customer running an older version of NuPoint version 6.0.  I created a Call Director mailbox on their system and it was up and running without issue until the last two weeks.  Now the last two Sundays they reported that their auto attendant isn't picking up.  When I call into the number the mailbox answers as it's a normal mailbox not the Call Director greeting and AA.  When I access NuPoint and review the mailbox the COS had been reset back to COS 6 (GUEST) and the mailbox has lost it's name.  It also requires a password reset in order to change the COS back to the COS with Call Director enabled.   The Call Director call flow is still intact.

I've not seen a mailbox default it's settings.  The only scenario that crosses my find is the system is getting hacked and that's causing issues. 

Has anyone else seen this?

4

Mitel Software Applications / Re: MiCollab Softphone Unavailable error

« on: February 15, 2021, 01:24:45 PM »

I've gotten this MiCollab softphone unavailable or not configured (after I checked the suggestions of the above poster) if I have not assigned Deployment Profile under my MiCollab user > MiCollab Client tab.  You must have a Deployment Profile assigned here.  The profile must match the deployment profile assigned under their user profile.  This has caused me many headaches.  I hope this helps.

5

Introduction and Announcements / Finally Joined the Forum!

« on: February 02, 2021, 01:22:49 PM »

I've been a long time reader of this forum and it's helped me out so often over the years!  I finally decided to join and help out where I can.  I'm looking forward to it! 

6

Mitel MiVoice Business/MCD/3300 / Re: MITEL WEB UI

« on: February 02, 2021, 01:10:42 PM »

Here is default username and password on a 6900 series phone using the SIP software (Not MiNet) on a MiVoice Office 250.  These phones are running using the Xarios Mitel Application Suite. Hope this helps someone else!

Username:  admin
Password: 22222