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Mitel Software Applications / Micollab Client Deployment failing. All Diagnostics pass. Failure to get Token
« on: January 29, 2021, 12:32:58 PM »
Hello,
has anyone seen the following, Packet traces show successful connections to the mitel deployment servers, however the result is always an error 500.
This is for a MAS behind an MBG in the DMZ. Everything else works and legacy clients and mobile clients are fine both internally and external via MBG.
It's specifically the deployment that is the issue, which is impeding us from easily deploying the updated desktop and mobile clients. We recently upgraded to MiCollab 9.2 and MBG 11.xxx
[Fri Jan 29 11:51:17 2021] [INFO] deploy-process: GET rs-token at https://mcdepl01.easydeploy.net returned 500
2021-01-29 11:51:17.124555500 [Fri Jan 29 11:51:17 2021] [WARNING] deploy-process: Deploy error on 'https://mcdepl01.easydeploy.net', trying next server: GET rs-token at https://mcdepl01.easydeploy.net returned 500
2021-01-29 11:51:17.125098500 [Fri Jan 29 11:51:17 2021] [INFO] deploy-process: Traceback (most recent call last):
2021-01-29 11:51:17.125179500 File "./run", line 84, in deployuser
2021-01-29 11:51:17.125189500 authenticate(host)
2021-01-29 11:51:17.125197500 File "./run", line 69, in authenticate
2021-01-29 11:51:17.125204500 raise Exception(msg)
2021-01-29 11:51:17.125211500 Exception: GET rs-token at https://mcdepl01.easydeploy.net returned 500
2021-01-29 11:51:17.125219500
2021-01-29 11:51:17.125436500 [Fri Jan 29 11:51:17 2021] [INFO] deploy-process: Need to get new rs-token!
2021-01-29 11:51:17.701360500 [Fri Jan 29 11:51:17 2021] [INFO] deploy-process: GET rs-token at https://mcdepl02.easydeploy.net returned 500
2021-01-29 11:51:17.704507500 [Fri Jan 29 11:51:17 2021] [WARNING] deploy-process: Deploy error on 'https://mcdepl02.easydeploy.net', trying next server: GET rs-token at https://mcdepl02.easydeploy.net returned 500
2021-01-29 11:51:17.704906500 [Fri Jan 29 11:51:17 2021] [INFO] deploy-process: Traceback (most recent call last):
2021-01-29 11:51:17.704922500 File "./run", line 84, in deployuser
2021-01-29 11:51:17.704931500 authenticate(host)
2021-01-29 11:51:17.704939500 File "./run", line 69, in authenticate
2021-01-29 11:51:17.704946500 raise Exception(msg)
2021-01-29 11:51:17.704954500 Exception: GET rs-token at https://mcdepl02.easydeploy.net returned 500
2021-01-29 11:51:17.704961500
2021-01-29 11:51:17.705204500 [Fri Jan 29 11:51:17 2021] [ERROR] deploy-process: Error while deploying, no more servers to try
2021-01-29 11:51:17.719010500 [Fri Jan 29 11:51:17 2021] [INFO] deploy-process: 0 Users successful deployed:
has anyone seen the following, Packet traces show successful connections to the mitel deployment servers, however the result is always an error 500.
This is for a MAS behind an MBG in the DMZ. Everything else works and legacy clients and mobile clients are fine both internally and external via MBG.
It's specifically the deployment that is the issue, which is impeding us from easily deploying the updated desktop and mobile clients. We recently upgraded to MiCollab 9.2 and MBG 11.xxx
[Fri Jan 29 11:51:17 2021] [INFO] deploy-process: GET rs-token at https://mcdepl01.easydeploy.net returned 500
2021-01-29 11:51:17.124555500 [Fri Jan 29 11:51:17 2021] [WARNING] deploy-process: Deploy error on 'https://mcdepl01.easydeploy.net', trying next server: GET rs-token at https://mcdepl01.easydeploy.net returned 500
2021-01-29 11:51:17.125098500 [Fri Jan 29 11:51:17 2021] [INFO] deploy-process: Traceback (most recent call last):
2021-01-29 11:51:17.125179500 File "./run", line 84, in deployuser
2021-01-29 11:51:17.125189500 authenticate(host)
2021-01-29 11:51:17.125197500 File "./run", line 69, in authenticate
2021-01-29 11:51:17.125204500 raise Exception(msg)
2021-01-29 11:51:17.125211500 Exception: GET rs-token at https://mcdepl01.easydeploy.net returned 500
2021-01-29 11:51:17.125219500
2021-01-29 11:51:17.125436500 [Fri Jan 29 11:51:17 2021] [INFO] deploy-process: Need to get new rs-token!
2021-01-29 11:51:17.701360500 [Fri Jan 29 11:51:17 2021] [INFO] deploy-process: GET rs-token at https://mcdepl02.easydeploy.net returned 500
2021-01-29 11:51:17.704507500 [Fri Jan 29 11:51:17 2021] [WARNING] deploy-process: Deploy error on 'https://mcdepl02.easydeploy.net', trying next server: GET rs-token at https://mcdepl02.easydeploy.net returned 500
2021-01-29 11:51:17.704906500 [Fri Jan 29 11:51:17 2021] [INFO] deploy-process: Traceback (most recent call last):
2021-01-29 11:51:17.704922500 File "./run", line 84, in deployuser
2021-01-29 11:51:17.704931500 authenticate(host)
2021-01-29 11:51:17.704939500 File "./run", line 69, in authenticate
2021-01-29 11:51:17.704946500 raise Exception(msg)
2021-01-29 11:51:17.704954500 Exception: GET rs-token at https://mcdepl02.easydeploy.net returned 500
2021-01-29 11:51:17.704961500
2021-01-29 11:51:17.705204500 [Fri Jan 29 11:51:17 2021] [ERROR] deploy-process: Error while deploying, no more servers to try
2021-01-29 11:51:17.719010500 [Fri Jan 29 11:51:17 2021] [INFO] deploy-process: 0 Users successful deployed: