Messages

1

Mitel Software Applications / Re: Call Recording - Dynamic License Usage

« on: March 04, 2021, 03:38:00 PM »

Thanks, that's where I was already looking. And the fact that it doesn't consume a license when a call is not being recorded is exactly what makes it hard to forecast ... I can see the momentary usage, but unless I'm watching all the time I can't easily see what the maximum usage is.

For reference in case anyone else is looking for the answer to this, I went through our re-seller and Mitel came back saying that there's no way to do this in the present version. You can see the momentary use, but there's no way to easily find the maximum use to see how close you actually are to your limit.

They mentioned the new version coming later this year, so I'm hoping it might include something for this...

2

Mitel Software Applications / Re: Call Recording - Dynamic License Usage

« on: January 26, 2021, 12:14:47 PM »

Fair point, hadn't thought about that much ... but I'm not sure that would give me an accurate number. A fair amount of the extensions we record are not ACD agents, and we also do not record internal calls.

Is there a better report to use than Employee Group Performance by Period? Is there a way to exclude internal calls that I'm not seeing?

There might well not be a report that would actually match our particular criteria. I admit I was really hoping it would just have an max license usage number somewhere...

3

Mitel Software Applications / Call Recording - Dynamic License Usage

« on: January 22, 2021, 05:16:33 PM »

We have MiVoice Call Recording (Oaisys) configured with dynamic VAT port licenses and I'm trying to evaluate how many licenses we're actually using.

Is there any better way to evaluate the maximum number used in a particular period without resorting to watching the VAT Status at a busy time of day?