Messages

1

Mitel MiVoice Business/MCD/3300 / Re: ACD Path Unavailable routing

« on: February 16, 2012, 01:30:50 PM »

I would like to take this one step further.. they want callers to go to vmail when no one logged in so I set up like described above. The also want only one overflow to vmail. Since ACD overflow does not allow a mbox as destination would I just create a dummy PathDN and put that as the first overflow, then for the newly created dummy path put the *xxxx mailbox as the path unavailable??

2

Mitel MiVoice Business/MCD/3300 / ACD agent no 2 way audio

« on: February 16, 2011, 10:28:30 AM »

Have 5 Agents on 3300Mxe and one of the agents when logged in takes calls but they cannot hear caller and caller cannot hear them. If you stay on the call long enough you might get short bursts of audio coming in and out. Other agents working fine. Created another agent and it works fine. Running release 7.1. Have tried agent at other ACD sets and same issue. Want to try and avoid having to reboot. Checked logs and getting alot of these errors but not sure if they are related.

  Call Control - Software
Description:    UNEXPECTED MESSAGE, OFFSET 2:$186, PC: $2F4226 LOG_ID: cphdlr#10, PROCEDURE: cp_application_handler, SEVERITY: cp_major PID: ($6, $310) MSG_FUNC_CODE: $CC, MSG_TX_PID: ($6, $310), MSG_TX_PROG_NAME: cpprog MSG_DATA: $8