Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 platform integration with OCS

« on: March 02, 2012, 10:35:37 AM »

Thanks Martyn for this - do you know approximately what the cost is per licence - bearing in mind we have 7000 ocs licences.

2

Mitel MiVoice Business/MCD/3300 / Mitel 3300 platform integration with OCS

« on: February 27, 2012, 12:08:52 PM »

Can anyone tell me what mitel licences are required to integrate 3300 platform with OCS via Live business gateway ? do we require a licence for each OCS licence ?

3

Mitel MiVoice Business/MCD/3300 / Re: mitel 3300 platform and OCS

« on: September 26, 2011, 07:21:04 AM »

Hi thanks Brantn
Do you know approximate cost for a Live Business Gateway ?

Thanks

4

Mitel MiVoice Business/MCD/3300 / mitel 3300 platform and OCS

« on: September 22, 2011, 11:02:37 AM »

We currently have 6000 extensions off the mitel 3300 platform, and approx 6000 Office communicator clients.
Has anyone integrated microsoft OCS with the mitel platform , if so could you highlight what issues we may come across and what the main considerations are.

Thanks

Dave

5

Mitel MiVoice Business/MCD/3300 / Re: Fixed to Mobile convergence

« on: July 14, 2011, 03:59:59 AM »

Thanks Kurt - Version4 sp 3 - However we do pay software assurance with our supplier..

6

Mitel MiVoice Business/MCD/3300 / Re: Fixed to Mobile convergence

« on: July 13, 2011, 10:33:11 AM »

No - its really to accommodate the ability to enable the one number facility for flexible working. I'm wanting both the mobile and fixed phone to ring when the extension number is dialled. (for 3000 users) Also if possible to have the ability to seamlessly transfer the call from each device.( i.e mobile to fixed and fixed to mobile) Could you tell me what licences this requires ? and is there a particular version of the 3300 required to utilise dynamic extension ?

7

Mitel MiVoice Business/MCD/3300 / Fixed to Mobile convergence

« on: July 13, 2011, 06:26:44 AM »

Hi
I'm after some information on the mitel version of FMC (Dynamic extension) - Is anyone using this effectively  ? Is it really FMC ? What are the limitations ? is it expensive to roll out ? oh and what is the latest version of Dynamic extension..

8

Mitel Software Applications / Re: Interactive Contact Centre and Visual Queue

« on: June 28, 2011, 05:47:46 AM »

Thanks Kurt.

9

Mitel Software Applications / Re: Interactive Contact Centre and Visual Queue

« on: June 17, 2011, 04:59:11 AM »

Sorry i meant So not Si..

10

Mitel Software Applications / Re: Interactive Contact Centre and Visual Queue

« on: June 16, 2011, 10:05:35 AM »

Si how can you interactively move agents from group to group efectively depending on service specific call voulmes ... (without them having to log out and back in again)

11

Mitel Software Applications / Interactive Contact Centre and Visual Queue

« on: June 16, 2011, 06:09:47 AM »

Hi,
Could anyone tell me "if" when dynamically moving agents around from group to group via the interactive contact centre and Visual queue, whether agents have to keep logging in and and out for the group permissions to take effect.

Thanks

12

Mitel Software Applications / Re: Contact centre Enterprise Edition

« on: June 16, 2011, 04:38:04 AM »

HI thanks for this - However even though we have purchased the "contact centre enterprise edition" im now being told by our providers it doesnt automatically include Multimedia contact centre, interactive contact centre or visual queue...  we have to pay for these separate..
I think I may go to Mitel and question this..

Thanks

13

Mitel Software Applications / Contact centre Enterprise Edition

« on: June 14, 2011, 04:55:39 AM »

Hello -
Can anyone tell me if you purchase the Contact Centre Enterprise Edition what applications you are entitled to , and does this have any implication on licencing ?

Thankyou..

Dave

14

Mitel MiVoice Business/MCD/3300 / Microsoft UC

« on: May 13, 2011, 10:44:04 AM »

Hi
Has anyone integrated the ,Mitel 3300 platform with Micorosoft Office communicator ?

15

Mitel MiVoice Business/MCD/3300 / Re: UCA client 3.2

« on: February 18, 2011, 06:38:45 AM »

Thankyou for your reply - ive got it down to a minute by doing the custom install and unchecking all the integration tools etc.