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Mitel MiVoice Business/MCD/3300 / Re: Caller Hangs up, no Record in Log, at least once a day
« on: January 25, 2021, 11:20:48 AM »
The phone displays "Analog Trunk".
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Mitel MiVoice Business/MCD/3300 / Re: Caller Hangs up, no Record in Log, at least once a day
« on: January 18, 2021, 10:30:27 AM »
It shows ANALOG CALL or something like that. I'm wondering if it's a fax machine or a Fire Alarm system checking the circuit. We used to have our fire alarm system use analog ports to call their HQ, but we changed to using Cellular because it was cheaper and potentially more reliable in case of power outage or fire.
I would have expected to see something in the call log, in any case. I'll be honest, I'm not much of an expert on phone systems.
There may be a way to check all of the analog ports and see which one is on a fax machine and check routing to see if it's set to forward on no answer. Heck, I don't know.
I would have expected to see something in the call log, in any case. I'll be honest, I'm not much of an expert on phone systems.
There may be a way to check all of the analog ports and see which one is on a fax machine and check routing to see if it's set to forward on no answer. Heck, I don't know.
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Mitel MiVoice Business/MCD/3300 / Caller Hangs up, no Record in Log, at least once a day
« on: December 21, 2020, 09:13:38 AM »
We get these calls nearly every day, sometimes 2-3 times a day, usually several calls in a row. Nobody answers when we pick up. It is silent for several seconds, then the call disconnects. It's VERY frustrating, mostly because it rings through our Shop PA.
I've downloaded the logs immediately after the call, but I don't see the call coming in. I can see my attempt to pick up the line from my desk, but there isn't a log entry that I can see to find out what kind of call it it, where it's coming from, etc.
I'd love to make this stuff stop, but I'm mostly interesting in making sure there isn't a problem with connecting to a specific number. I don't want to miss important calls from customers, etc.
I'm adding the call log in case it is helpful (I have X'd out some numbers for privacy.):
12/21 08:56:31 0000:00:29 584 511 1231349xxxx AFT7
171 171511 A171023
9 A A1711519
12/21 08:56:31 0000:00:00 511 511 1231349xxxx AFT7
584 171 171511 A171151
9 A
12/21 08:53:59 0000:00:36 T1 **** 231832xxxx 514 514
171 2318322750 231832xxxx A171151
8 A
12/21 08:54:12 0000:00:05 T1003 0003 *599 T 513
171 T1711003 A171024
4 A
12/21 08:54:04 0000:00:05 T1003 0019 *599 T 513
171 T1711003 A171023
3 A
LOGSYS info: READ completed for SMDR log with 20 entries.
I've downloaded the logs immediately after the call, but I don't see the call coming in. I can see my attempt to pick up the line from my desk, but there isn't a log entry that I can see to find out what kind of call it it, where it's coming from, etc.
I'd love to make this stuff stop, but I'm mostly interesting in making sure there isn't a problem with connecting to a specific number. I don't want to miss important calls from customers, etc.
I'm adding the call log in case it is helpful (I have X'd out some numbers for privacy.):
12/21 08:56:31 0000:00:29 584 511 1231349xxxx AFT7
171 171511 A171023
9 A A1711519
12/21 08:56:31 0000:00:00 511 511 1231349xxxx AFT7
584 171 171511 A171151
9 A
12/21 08:53:59 0000:00:36 T1 **** 231832xxxx 514 514
171 2318322750 231832xxxx A171151
8 A
12/21 08:54:12 0000:00:05 T1003 0003 *599 T 513
171 T1711003 A171024
4 A
12/21 08:54:04 0000:00:05 T1003 0019 *599 T 513
171 T1711003 A171023
3 A
LOGSYS info: READ completed for SMDR log with 20 entries.
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