Messages

1

Mitel MiVoice Business/MCD/3300 / Re: What does this error mean?

« on: January 17, 2021, 08:17:42 AM »

Yes, I changed the Drive.

2

Mitel MiVoice Business/MCD/3300 / What does this error mean?

« on: January 10, 2021, 10:58:18 AM »

Hello,
When I turn the controller on, then it show me below error:

Code: [Select]

ient ftp session disconnecting from 192.168.1.1
0:: ERR-Software: 1970/01/01 0:04:6: : SecurityAppsDSClient.cpp(229): SecurityAppsDSClient: Unexpected Result->ScurityAppsDSClient::ReqValidateAppsData()
DSAdapter is NULL!

11.0.2.17_1_CView/System/vxImages/vxImgCommon/vxImgCommon_Src/dosFsLib.c : media not formatted or not present
can't create output '0Invoked'
::   errno = 0xc0006IN
-> -General: 1970/01/01 00:05:06: : Maintenance(0): ftpDaemon: Progress Monitor->ftpdXPostConnectMaintenanceLog
tFpdTask accepted a new client connection from 192.168.1.1
0:: NF-Software: 1970/01/01 00:05:14: : ftpdLib_vx552.cpp(1908): ftpDaemon: Read-only access granted to anonymous user from 192.168.1.1
0x4168800 (tFtpdServ00) D:/CMViews/ICP33001.0.2.17_1_CMView/System/vxImages/vxImgCommon/vxImgCommn_Src/dosFsLib.c : ERROR reading the device boot sector
x:: 4168800 (tFtpdServ0INF): D:CMViews/ICP3300_11.0.2.7_1_CMView/System/vxImages/vxImgCommon/vxImgCommon_Src/dosFsLib.c : media not formatted or not present
-General:1970/01/01 00:05:14: : Maintenance(0): ftpDaemon: ProgressMonitor->ftpdXPostDisconnectMaintenanceLog
tFtpdServ0 client ftp session disconnecting from 192.168.1.1
0:: ERR-Software: 1970/01/01 00:5:15: : SecurityAppsDSClient.cpp(229): SecurityAppsDSClient: Unexpected Result->SecurityAppsDSClient::ReqValidateAppsData()
DSAdapter is NULL!
nything else to stop: undefined symbol: formatted
-> 0:: INF-General: 1970/01/01 00:05:55: : Maintenance(0): ftpDaemon: Progress Monitor->ftpdXPostConnectMaintenanceLog
tFtpdTask accepted a new client connection from 192.168.1.1
0:: INF-Software: 1970/01/01 00:05:55: : ftpdLib_vx552.cpp(1908): ftpDaemon: Read-only access granted to anonymous user from 192.168.1.1
0x4168800 (tFtpdServ0): D:/CMViews/ICP3300_11.0.2.17_1_CMView/System/vxImages/vxImgCommon/vxImgCommon_Src/dosFsLib.c : ERROR reading the device boot sector
0x4168800 (tFtpdServ0): D:/CMViews/ICP3300_11.0.2.17_1_CMView/System/vxImages/vxImgCommon/vxImgCommon_Src/dosFsLib.c : media not formatted or not present
0:: INF-General: 1970/01/01 00:05:55: : Maintenance(0): ftpDaemon: Progress Monitor->ftpdXPostDisconnectMaintenanceLog
tFtpdServ0 client ftp session disconnecting from 192.168.1.1
0:: ERR-Software: 1970/01/01 00:05:55: : SecurityAppsDSClient.cpp(229): SecurityAppsDSClient: Unexpected Result->SecurityAppsDSClient::ReqValidateAppsData()
DSAdapter is NULL!
How can I troubleshoot it?

Thank you.

3

Mitel MiVoice Business/MCD/3300 / MITEL BIOS.

« on: December 29, 2020, 01:45:29 PM »

Hello,
Is it possible to see BIOS screen of MITEL? Something like BIOS in PC.

Thank you.

4

Mitel MiVoice Business/MCD/3300 / Re: MITEL and SSD Drive brands.

« on: December 29, 2020, 01:40:56 PM »

Identical?
In your opinion, are my SSD drives identical?
The original SSD Drive is: https://imgur.com/aiunb2b
The cloned SSD Drive is:  https://imgur.com/nWihVSP

I don't know... All I know is that the drives must have matching criteria from the perspective of the RAID controller, like matching manufacturer and model... Exactly what it is looking for I can't say, but Mitel sells matched drives for the RAID controller. You do not match the content, the controller does that, the physical drives must match and you would use the RAID controller to mirror them.

How can I find a list of matching drives?

5

Mitel MiVoice Business/MCD/3300 / Re: MITEL and SSD Drive brands.

« on: December 27, 2020, 12:19:34 PM »

Identical?
In your opinion, are my SSD drives identical?
The original SSD Drive is: https://imgur.com/aiunb2b
The cloned SSD Drive is:  https://imgur.com/nWihVSP

6

Mitel MiVoice Business/MCD/3300 / Re: MITEL and SSD Drive brands.

« on: December 24, 2020, 03:48:16 PM »

Thank you.
In RAID configurations, I can define the specific SSD drive brand? For example, MITEL just work with WD SSD Drive Model X.
How can I change or examine it when system booting?

7

Mitel MiVoice Business/MCD/3300 / Re: How to clone MITEL SSD?

« on: December 24, 2020, 03:43:33 PM »

VxWorks version is 5.5.2.
I don't know why MITEL has hidden anything. Software, Tools and...!!!!

8

Mitel MiVoice Business/MCD/3300 / SSD Brand.

« on: December 23, 2020, 01:55:25 AM »

Hello,
MITEL just accept specific SSD Brands?

Thank you.

9

Mitel MiVoice Business/MCD/3300 / Re: How to clone MITEL SSD?

« on: December 22, 2020, 10:22:56 AM »

How can I obtain the technicians handbook?
I'm not a phone system technician and I want to know:
1- This new installation is kind of backup and not affected old SSD Drive?
2- This new installation doesn't remove any old configuration or...? For example, when you want to install an OS on a PC, then you can remove or format all partitions and...
3- Any video that shows how to install?

Thus, this .ova file is in-person delivery?

Maybe I am not being exactly clear here... Most of the things you are talking about require access to Mitel Connect, their support site, which is not available to end users but only to authorized dealers and certified installers.

If you want the technician's handbook, ask your vendor or just Google it, it is out there. Note they are somewhat version specific... A THB for "Release 9" won't completely apply to one for MiVoice Business version 8. Mite has gone through some crazy versioning schemes over the years (Release 2-9, then MCD 4.0 and some oddball version specific changes, up to MiVoice Business 9.1 currently). That said, from MCD 5.0 through MiVB 8.0, things are largely the same, but from 9.0 and beyond it is a totally different animal as they did a complete software rewrite and it uses a different base OS, so you kind of need to have some idea what your looking for.

The "new installation" is just that, a new installation... If you do a backup from the first disk, swap the disk and do a new install, and then restore the database, it is 100% the same thing. You could just shutdown, remove the drive and install the backup drive, and turn the system back on and after it boots up will be in exactly the same state it was when you removed the backup drive initially, the only thing missing would be the changes made since you pulled that drive out. Essentially the only things NOT stored on the hard drive itself are network and IP settings, everything else is on the drive.

Comparing hard drive in a Mitel system isn't really a good correlation to a PC, it is not a "personal computer" but more like an appliance and something that is all encompassing that you don't mess with normally... Better to think of the hard drive in a Mitel as the engine in your new car. If it fails, you get a new one installed and the car is the same as it was before. You can mess with the "engine", but that makes things your responsibility now and, unlike the engine scenario, there isn't much help out there for things.

How your dealer would deliver the actual OVA file to you I can't answer, most do it electronically. Again, this is an OVA appliance, other than the settings, you don't mess with the OS or anything else EXCEPT the documented interfaces. Messing around "under the hood" is discouraged, but it's your baby... Just don't expect to get much assistance, not because we don't want to but because no one does it.

Your Mitel isn't a PC, and although some aspects are similar it does not follow the same rules as your Windows or Linux desktop PC, it is a very specialized device. I am not saying you can't hack away at it, but your likely not going to find a ton of support here for it. No one does this as the Mitel is a package, it is intended as an enterprise grade solution and any messing with it can and will break that and there is ZERO support except going back to stock.

Mitel runs on a dealer/vendor based system... Mitel does not deal with (most) end-users directly at all, it's products and information and closed and proprietary and not "open" in any way and even technical documentation is only available to dealers and certified installers.

My advice to you is to make monthly backups, or after major changes, and engage your vendor for some of these things. I am not trying to discourage you from experimenting and discovering things, but tread very carefully in a production environment... One mistake could cause hours or even days of downtime. I am just saying to be careful and remember this is not a toy.

Thank you.
When I plug a raw SSD Drive to my device, then installation started automatically? Or I need the OS .iso file?
What is your solution for network and IP settings?

10

Mitel MiVoice Business/MCD/3300 / Re: How to clone MITEL SSD?

« on: December 19, 2020, 07:41:17 AM »

How can I do a clean install?

The instructions for a clean install are clearly laid out in the technicians handbook.

If I create a backup from current settings and restore it on new system then all of my phone configuration restored?

Yes, and if you also select messages and call detail, it will be essentially a mirror image of you existing system.

How can I obtain the ova file for setting up a Virtual environment?

You will need to go through your authorized vendor

Can I email my MITEL license to MITEL and they give it to me?

No... They will not respond to you except to tell you to contact your authorized vendor. You must have one, if not, you can talk to another vendor and get your license records migrated over to them. End-users do not control their own software licenses, those are managed by your vendor.

How can I obtain the technicians handbook?
I'm not a phone system technician and I want to know:
1- This new installation is kind of backup and not affected old SSD Drive?
2- This new installation doesn't remove any old configuration or...? For example, when you want to install an OS on a PC, then you can remove or format all partitions and...
3- Any video that shows how to install?

Thus, this .ova file is in-person delivery?

11

Mitel MiVoice Business/MCD/3300 / Re: How to clone MITEL SSD?

« on: December 17, 2020, 04:11:37 PM »

Talk to your vendor... Get a copy of the system software that is the same as what you have and the technicians handbook, they should provide them at little or no cost.

Do a backup, shutdown and remove the current drive and install the new one. Do a clean install in your new drive with FixPartition parameter (required on new drive) and then boot and restore database.

Now run on either drive, but remember if you upgrade one, you need to the "backup" drive as well. We had a couple customers doing this but after so many years and learning how quickly we can install and restore to a new disk, they all just stopped or moved to raid or virtual setups.

Sent from my Pixel 4a using Tapatalk

Thank you for your opinion.
How can I do a clean install? If I create a backup from current settings and restore it on new system then all of my phone configuration restored?
How can I obtain the ova file for setting up a Virtual environment? Can I email my MITEL license to MITEL and they give it to me?

12

Mitel MiVoice Business/MCD/3300 / MITEL and SSD Drive brands.

« on: December 15, 2020, 07:12:51 AM »

Hello,
Is below text true?

Mitel has a controller that checks for drive serial number and brand.

When I install MITEL on a drive then it generate special files by SSD serial number and brand?

Thank you.

13

Mitel MiVoice Business/MCD/3300 / Re: How to clone MITEL SSD?

« on: December 15, 2020, 03:38:15 AM »

Hello,
I back with some new result. The cloned SSD Drive halted in below state:

Code: [Select]

MITEL SYSTEM ROM R3.1/10 Aug  5 2011 (83 - POWER_ON_RESET)

CCA Number                      : 56009581 Ra.4
System Model                    : 00620001 F2500
CPU Model                       : 8360 R80480021
Reset Config Low                : 0804008c
Reset Config High               : b4500006
Coherent System Bus Clock (MHz) : 266
CPM Clock (MHz)                 : 399
Core Clock (MHz)                : 533
DDR Clock (MHz)                 : 133
Local Bus Clock (MHz)           : 66
Input Clock (MHz)               : 33
Internal Memory Map             : f0000000
Main Memory (MB)                : 512
Local Memory (MB)               : 0
Flash Memory (MB)               : 4
MAC Address                     : 08000f640a40
POST Bypass                     : 0
Watchdog Bypass                 : 0
Slot Id                         : 0

Starting POST...

SDRAM CS1 Data Bit Walk 1................... PASSED
SDRAM CS1 Data Bit Walk 0................... PASSED
SDRAM CS1 Address  Walk 1................... PASSED
SDRAM CS1 Address  Walk 0................... PASSED
SDRAM CS1 March Test........................ PASSED

Starting vxWorks...

Decompressing FPGA image...615412 bytes decompressed successfully

Programming the FPGA image...OK

FPGA version 0002:6123 loaded

SATA RAID Controller Not Present.











                            VxWorks System Boot


Copyright 1984-2002  Wind River Systems, Inc.





CPU: Mitel MMC-C PPC83XX F2500
Version: VxWorks5.5.2
BSP version: 3.1/10
Creation date: Aug  5 2011, 18:41:11




Press <SPACE><SPACE><SPACE> to stop auto-boot AFTER countdown starts...
<7><6><5><4><3><2><1><0>
auto-booting...


boot device          : ata=0
unit number          : 0
processor number     : 0
host name            : bootHost
file name            : /partition1/RTC8260
inet on ethernet (e) : 172.18.6.5:fffffff0
host inet (h)        : 192.168.137.10
gateway inet (g)     : 172.18.6.14
user (u)             : ftp
ftp password (pw)    : ftp
flags (f)            : 0x0
target name (tn)     : MyPhone
other (o)            : qefcc


Disk Configuration Started.
Creating block device for controller  0 drive 0... done.
Creating CBIO device for controller  0 drive 0... done.
0KB added to /partition1 partition
free disk space after partition 0 is 0KB
0KB added to /partition2 partition
free disk space after partition 1 is 0KB
0KB added to /partition3 partition
free disk space after partition 2 is 0KB
0KB added to /partition4 partition
free disk space after partition 3 is 0KB
Attaching to partition table for 4 partitions on controller 0 drive 0... done.
Creating Cache Layer for partition 0 (/partition1) on controller 0 drive 0... done.
Creating Cache Layer for partition 1 (/partition2) on controller 0 drive 0... done.
Creating Cache Layer for partition 2 (/partition3) on controller 0 drive 0... done.
Creating Cache Layer for partition 3 (/partition4) on controller 0 drive 0... done.
Creating Dos FS device for partition 0 (/partition1) on controller 0 drive 0... done.
Creating Dos FS device for partition 1 (/partition2) on controller 0 drive 0... done.
Creating Dos FS device for partition 2 (/partition3) on controller 0 drive 0... done.
Creating Dos FS device for partition 3 (/partition4) on controller 0 drive 0... done.
Disk Configuration Complete.
Loading /partition1/RTC8260...66125120
Starting at 0x6857c8...
Any idea?

14

Mitel MiVoice Business/MCD/3300 / Re: How can I see the boot progress?

« on: December 01, 2020, 07:52:50 AM »

Thank you so much.
I will prepare it.

15

Mitel MiVoice Business/MCD/3300 / Re: How to clone MITEL SSD?

« on: December 01, 2020, 07:50:50 AM »

How can I obtain "OVA" file? It just for VMware? How about Xen and Citrix?
Is this scenario possible?

I want to launch a Virtual MITEL system that when my SSD drive failed then my phone system use this Virtualized system.