Messages

1

Mitel MiVoice Business/MCD/3300 / Re: ACD Music on Hold

« on: October 18, 2021, 02:09:32 PM »

Teqwize, is the .wav in the following format:

    Audio type: Microsoft Windows WAV (.wav)

    Audio format: CCITT u-Law or A-Law 8.000 kHz, 8 Bit, Mono

That's correct.

2

Mitel MiVoice Business/MCD/3300 / ACD Music on Hold

« on: October 18, 2021, 09:59:23 AM »

Hi All,

I am having issues configuring Music on Hold in ACD path, see my screenshot attached for my config, my issue is that the caller does not hear music, just rings, which is really annoying.

3

Mitel Software Applications / Re: Changing default LDAP query in MiCollab

« on: August 11, 2021, 10:56:39 AM »

users/contacts need to be a member of that AD groups

4

Mitel Software Applications / Re: Changing default LDAP query in MiCollab

« on: August 11, 2021, 10:55:50 AM »

Kind of,
This is my current query.

Code: [Select]

|(objectClass=person)(objectClass=contact) (&(memberOf:1.2.840.113556.1.4.1941:= CN=Mitel_AD_Users,OU=Groups,DC=int,DC=MYDOMAIN,DC=org))Contacts are showing up in detained entries, but on some syncs, a whole bunch of objects that are out of scope of this query are showing up as well, since we deffer all operations, it's not a big deal. i moved on.

5

Mitel MiVoice Business/MCD/3300 / Re: ACD Path unavail

« on: July 21, 2021, 04:02:22 PM »

Thanks, Ralph.
I confirmed agents were available, I did the FAC, and it's now working.

Any idea how an ACD path gets in DND.

6

Mitel MiVoice Business/MCD/3300 / ACD Path unavail

« on: July 21, 2021, 03:27:07 PM »

Hi, one of our ACD paths went to DND and calls are going to ACD unavailable answer point.
when i do LOCATE FEATURE EXTENSION XXXX i get

The number refers to an ACDII Path.                                             
 Pilot Number: 8502                                                             
 Active Features :                                                               
 Do Not Disturb

7

Mitel MiVoice Business/MCD/3300 / Re: ACD Hotdesking

« on: July 19, 2021, 09:47:49 AM »

there is a COS that does that if they don't answer the phone after certain amount of rings

8

Mitel Software Applications / Changing default LDAP query in MiCollab

« on: July 09, 2021, 10:18:52 AM »

Hi, Im looking want to start syncing AD contacts into MiCollab,
Currently the sync does not add contacts -  this is the query

Code: [Select]

&(objectCategory=person)(objectClass=user)( !(userAccountControl:1.2.840.113556.1.4.803:=2))
I tried to change it to

Code: [Select]

|(objectClass=user)(objectClass=contact)( !(userAccountControl:1.2.840.113556.1.4.803:=2)) i tested this query in AD and it returns enabled users and contacts, however when i entered in IDS i get this error in the log file, progress in IDS is at 0 % forever.

Code: [Select]

2021-07-08 18:07:11.138303500   File "/sbin/e-smith/ids-ad-sync", line 744, in <module>
2021-07-08 18:07:11.138526500     main(sys.argv)
2021-07-08 18:07:11.138553500   File "/sbin/e-smith/ids-ad-sync", line 741, in main
2021-07-08 18:07:11.138823500     performSync(connId, dryrun, ldapDebug=ldapDebug)
2021-07-08 18:07:11.138846500   File "/sbin/e-smith/ids-ad-sync", line 511, in performSync
2021-07-08 18:07:11.139027500     attrMappings, dryrun, True)
2021-07-08 18:07:11.139037500   File "/sbin/e-smith/ids-ad-sync", line 348, in performQuery
2021-07-08 18:07:11.139171500     queryResults = _performQueryHelper()
2021-07-08 18:07:11.139191500   File "/sbin/e-smith/ids-ad-sync", line 286, in _performQueryHelper
2021-07-08 18:07:11.139384500     userAttrs[adGuidKey] = str(uuid.UUID(bytes_le=userAttrs[adGuidKey]))
2021-07-08 18:07:11.139404500   File "/usr/lib64/python2.7/site-packages/ldap/cidict.py", line 27, in __getitem__
2021-07-08 18:07:11.139424500     return self.data[lower(key)]
2021-07-08 18:07:11.139465500 KeyError: 'objectguid'

9

Mitel Software Applications / Re: Teleworker Phones at remote location keeps getting disconnected

« on: July 09, 2021, 08:41:40 AM »

That's helpful, Thanks!

10

Mitel Software Applications / Re: Teleworker Phones at remote location keeps getting disconnected

« on: July 08, 2021, 06:15:33 PM »

If anyone wonders what the issue was... it was a unifi switch that went bad.

11

Mitel Software Applications / Re: Teleworker Phones at remote location keeps getting disconnected

« on: July 02, 2021, 11:51:20 AM »

What firewall logs? Remote site's firewall logs? If so, does it indicate which end the reset originates from? I can't think of a reason why the handsets would sent a RST to the MBG or vice-versa in normal operations.
Captain Obvious says "this sounds like an issue at the remote site".
Does the remote site have a fixed public IP? I am not sure how MBG handles a change of IP, I can't believe it's going to be "hitless".
There is an option to log to an individual file [instead of all mixed together in to tug.log] if you drill down in to a handset in the Teleworker admin module. Start by enabling that on one or more handsets for that site, and review that log after a disconnect, see if anything interesting turns up.

how can I enable logs for a specific phone?
The model is 6920

12

Mitel Software Applications / Re: Teleworker Phones at remote location keeps getting disconnected

« on: July 02, 2021, 11:49:54 AM »

Thanks for all your responses,
Of course it has a static Public IP, i will have a look at the logs and see if can find something intresting,
I do believe as well it's an issue at the remote site, as we have more users using teleworker (but not a full office)

13

Mitel Software Applications / Teleworker Phones at remote location keeps getting disconnected

« on: July 01, 2021, 11:46:29 AM »

We have a remote office 7000 miles from our HQ, phones are in teleworker, MBG is in HQ, my issue is that phones keep getting disconnected, it happens very randomly 2-5 times a day, but it happens with all phones at once, typically the phones get reconnected after a few seconds,
I monitor the  network traffic, we don't lose any ICMP traffic., I do see in the firewall logs TCP Client/server reset.
Any suggestions?

14

Mitel Software Applications / Re: MBG Web page freezes when trying to obtain log files

« on: July 01, 2021, 10:40:18 AM »

Thanks, I got it!

15

Mitel Software Applications / MBG Web page freezes when trying to obtain log files

« on: June 30, 2021, 11:10:51 AM »

Hi All,

Trying to troubleshoot an issue, and I'm trying to get logs from Server Manager>View Logs files, but whenever I try to get to that page, the webpage freezes, tried rebooting the MBG and different browsers.
Any Suggestions?