Messages

1

Mitel Software Applications / Re: Phones working fine in teleworker mode, except for 2 in another state

« on: October 12, 2021, 12:32:58 PM »

Actually it turns out one is on CenturyLink and the other is on Cox.

2

Mitel Software Applications / Phones working fine in teleworker mode, except for 2 in another state

« on: October 12, 2021, 11:45:20 AM »

We have a bunch of people working from home using their phones in teleworker mode. They're all working fine, but they're all within the same state as our office, and they are either using CenturyLink or Comcast. We now have 2 people working in a neighboring state using CenturyLink and they both have problems where they will hear static or screeching noises, mostly when trying to do recorded calls, but also when not. They have the newer model phone that has a cordless handset and a cordless headset. I've had one of them try using the handset instead of the headset, and he says it makes no difference. So I'm not sure if it's faulty equipment for both of them, or some weird networking issue that only they are having.

3

Mitel MiVoice Business/MCD/3300 / Re: Registering 6940 phone with voice recording service?

« on: February 04, 2021, 11:25:58 AM »

We're using MiVoice Call Recording. We're pointing the phones to an MBG server.

4

Mitel MiVoice Business/MCD/3300 / Registering 6940 phone with voice recording service?

« on: February 03, 2021, 10:59:30 AM »

What do you have to do to register a 6940 phone with the voice recording service? We've been getting a "No CTI generated for device" error that is apparently being caused because this phone isn't registered with it.

5

Mitel MiVoice Business/MCD/3300 / Re: No Teleworker Mode icon for 6940 phone

« on: November 06, 2020, 07:03:02 PM »

Were you able to get it figured out? I'm trying to do the same thing, and having the same problem.