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Mitel MiVoice Business/MCD/3300 / Mitel 5320 IP Phone keeps updating
« on: November 02, 2020, 07:19:14 AM »
Hi guys,
I have a user who is currently home based and everyday at around 10:30am their phone will update and then reboot.
Doesn't matter if they are on a call or idle this will happen.
Process only takes about a minute but is obviously inconvenient, especially being they are in a customer service role so if they get cut off it doesn't leave a good impression to our customers.
It's only affecting him and we have multiple users using this model phone, Myself included when I was home based temporarily.
Any ideas how we can either stop the update or at least move it to an earlier time to say before his shift starts?
Thanks.
I have a user who is currently home based and everyday at around 10:30am their phone will update and then reboot.
Doesn't matter if they are on a call or idle this will happen.
Process only takes about a minute but is obviously inconvenient, especially being they are in a customer service role so if they get cut off it doesn't leave a good impression to our customers.
It's only affecting him and we have multiple users using this model phone, Myself included when I was home based temporarily.
Any ideas how we can either stop the update or at least move it to an earlier time to say before his shift starts?
Thanks.