Messages

1

MiVoice Office 250/Mitel 5000 / 5000 Call Routing Mystery

« on: April 04, 2023, 10:56:18 AM »

Mitel 5000. I have an external number that is being sent to our system over PRI (confirmed by telco).  In call routing tables, I have said number mapped to a phantom extension.  If I dial the phantom extension internally, it works as expected.  But, if I dial the outside line, I'm being forwarded to another user's extension and voicemail...something that was previously set up on this number.

I do a bunch of common things, including changing the routing table to a local phone, even deleting the entry from the call routing table but the forward is still active.

There are no forwards set on the extension that this external number keeps getting sent to.

As a workaround, I had to forward that user's phone to the intended phantom group...but obviously they would like their extension back.

I've stumped by telco, and I've more than stumped myself.  Something I've done 700 times without issue is now a disaster on try number 701.

Any suggestions would be greatly appreciated!

2

MiVoice Office 250/Mitel 5000 / Re: Status of Phantom Forward

« on: November 12, 2020, 04:15:30 PM »

Recall on the HG is set to NONE.

I will try to reconstruct from scratch, I'll see if that gets me to where I need to be.

Thank you

3

MiVoice Office 250/Mitel 5000 / Re: Status of Phantom Forward

« on: November 12, 2020, 03:30:35 PM »

Thank you, sorry for the delay in reply.

I'm trying to figure out how telco set up a hunt group for us so I can duplicate. We have a toll free number that points to a DID coming in on the 5000, If I follow the path from the DID in Call Routing Tables in Trunk, the DID goes to a Hunt Group.  In the hunt group, there are two lines for Members, first goes to the Phone folder under System>Devices and Feature Codes>Extension Lists, and the second goes to a forward to voicemail Call Routing Announcement application.  In the phone directory it's P0036, and within that is a phantom.  That's where I'm stuck.

The idea of the line is that when a call comes in it rings two phones and if nobody picks it up, it goes to Voicemail.  However, we're duplicating a setup we already have on another line, where we want the line to ring in on a separate softkey on the 8568 phone and not ring in on their normal Call 1 as a normal Hunt Group would, this way they can differentiate a personal extension call vs. the incoming group call. I checked keymaps for the extensions in question that have the previous line set up, and they key that rings in the call (Key 2) is setup as undefined in both keymap and programmable keys.

So hunting down this has been a challenge.  However they set this one up is good!

4

MiVoice Office 250/Mitel 5000 / Re: Status of Phantom Forward

« on: October 29, 2020, 10:21:24 AM »

Thank you for the tip on OLM. Unfortunately it yielded that the phantom isn't forwarded to anything, so now I have to dig deeper to figure out what exactly it is doing.

5

MiVoice Office 250/Mitel 5000 / Status of Phantom Forward

« on: October 28, 2020, 05:49:59 PM »

I'm trying to hunt down a forwarding path on an incoming DID: from call routing table it goes to a hunt group, hunt group to phone extension list, phone extension list to a phantom extension...and that's where I'm stuck.  It obviously forwards onward, but I'm not sure how feature 355 was set up on that phantom originally.  Is there a way to see what number a phantom is forwarded off to?  Feature 355 just asks for a new forward, thankfully I didn't break the existing forward that works trying to decode the forward.

Any pointers would be very much appreciated.
Thanks
Mark