Show Posts
1
MiVoice Office 250/Mitel 5000 / SIP won't hunt
« on: October 28, 2020, 01:55:44 PM »
Hello Everyone,
New to the forums. I've been lurking and found lots of useful information. Thanks to all who have shared their knowledge. It helps newbie's like me to get a handle on the Mitel system.
I've got an older Mitel 5000 system, version 5.1.0.20. My "boss" got this system used, with 32 phones. We're only using 3 for the foreseeable future.
The original system used PRI, but we're using SIP. It seems to me that alot of the SIP configuration works in parallel with the CO Trunk stuff. Not everything crosses over cleanly.
Anyway, we can make calls out. Incoming calls right now route to 1 phone. All this works.
What my boss wants is for the incoming calls to go to extensions 10 -> 11 -> 20 -> Voicemail, of course skipping any phone already in use.
I've tried using a Hunt Group, but doesn't ring any phone. Using an Extension List in the Call Routing Table rings all the phones simultaneously (not what we want). Using a Ring In Type of Single and putting the Hunt Group in the extension doesn't ring anything.
What's the correct (or simplest) way to make this work with a SIP trunk? I feel like I'm heading in the wrong direction. I've tried creating a new System Forwarding Rule and applying it to the 10 extension, raising it to the top of the list. With a list of phones, or a Hunt Group, it also appears not to work.
Can anyone give me a good place to start? What's the recommended way to accomplish this?
Thanks for your help
Randy
New to the forums. I've been lurking and found lots of useful information. Thanks to all who have shared their knowledge. It helps newbie's like me to get a handle on the Mitel system.
I've got an older Mitel 5000 system, version 5.1.0.20. My "boss" got this system used, with 32 phones. We're only using 3 for the foreseeable future.
The original system used PRI, but we're using SIP. It seems to me that alot of the SIP configuration works in parallel with the CO Trunk stuff. Not everything crosses over cleanly.
Anyway, we can make calls out. Incoming calls right now route to 1 phone. All this works.
What my boss wants is for the incoming calls to go to extensions 10 -> 11 -> 20 -> Voicemail, of course skipping any phone already in use.
I've tried using a Hunt Group, but doesn't ring any phone. Using an Extension List in the Call Routing Table rings all the phones simultaneously (not what we want). Using a Ring In Type of Single and putting the Hunt Group in the extension doesn't ring anything.
What's the correct (or simplest) way to make this work with a SIP trunk? I feel like I'm heading in the wrong direction. I've tried creating a new System Forwarding Rule and applying it to the 10 extension, raising it to the top of the list. With a list of phones, or a Hunt Group, it also appears not to work.
Can anyone give me a good place to start? What's the recommended way to accomplish this?
Thanks for your help
Randy