Messages

1

Mitel MiVoice Business/MCD/3300 / Re: External/Streaming Music on Hold

« on: July 27, 2020, 01:53:28 PM »

Thanks very much Ralph, kind of you to share.  We were able to get what we needed by letting the Annuncicom register itself as an SIP extension on the 3300 (in our case, we set it as ext. 9995), and then setting that extension as the MOH source for the system. We did have to tweak the SIP profile for the extension as above to get it to work - but now it's working quite well.  Much more cost effective to get audio into the 3300 than the options that Mitel pushes. I would've preferred to use an existing stream, and we probably should've looked at the uWarp device mjkadel is using - but we had access to the Annuncicom and were able to provide analog audio to it from the same source as the stream we wanted to use, so it worked out just fine. 

Really appreciate the response and assistance!

2

Mitel MiVoice Business/MCD/3300 / Re: External/Streaming Music on Hold

« on: July 24, 2020, 06:47:29 PM »

So - for anyone else following this thread or looking in the future,  we answered our own question (thanks to the info previously posted about the SIP profile).  The installer was able to get it it to work by enabling "Force sending SDP in initial Invite message" and "Allow Using UPDATE For Early Media Renegotiation" in the SIP profile. The Barix Annuncicom device is set as a "Sip Phone" profile using the SIP firmware, and set to auto-answer incoming calls.

3

Mitel MiVoice Business/MCD/3300 / Re: External/Streaming Music on Hold

« on: July 24, 2020, 05:09:32 PM »

Hi there - We're in a similar situation as OP, newly set up 3300, and trying to figure out how to get an audio stream in for MOH.  We've purchased an Annuncicom 100, and we're able to get it to register as a SIP extension and have the system call it as the "MOH" target, but for some reason we can't get audio to pass into the system.

Ralph - would you be willing to share your Annuncicom settings and/or the SIP profile on the 3300 for us to compare? I'm sure it's something simple that we're just not doing correctly...Are you using the SIP firmware, or the Instreamer firmware? Or something different?

Thanks for anything you can share.