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Mitel Software Applications / Re: MiCollab 9 and Outlook pop up that wont go away
« on: March 24, 2023, 08:08:16 AM »
Any update? We are about to upgrade an noticing the same issue.
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Mitel MiVoice Business/MCD/3300 / Transfer into a QUEUE, the IVR prompt stops once the transfer is complete
« on: July 08, 2021, 12:13:24 PM »
When our front desk tries to transfer a call to our customer service queue, she hears the message fine, but when to leaves the call, the IVR message stops. Eventually it will go to the timeout and transfer to the default queue. What they are missing is all the other options they could be making. If the receptionist does the transfer "very quickly" (before the IVR has a change to start the message and disconnects) then the caller hears the full message.
For some background, I am running MiVoice Business 9.0 SP3 (9.0.3.24) Calls come in on an AT&T PRI. I tried turning off the Speech Recognition in my test queue and it is the same. issue.
Any ideas?
For some background, I am running MiVoice Business 9.0 SP3 (9.0.3.24) Calls come in on an AT&T PRI. I tried turning off the Speech Recognition in my test queue and it is the same. issue.
Any ideas?
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