Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Removing Redundancy

« on: December 30, 2020, 09:00:32 AM »

The only way to fix this is by going in sdsdebug mode.

In maintenance command with auto complete disable

sdsdebug ON

The logout and login, you will see new sds form.
In the sds debug form
Users and Device then/Hosted Service
change and remove secondary element for the DN in problem.  It may say internal errors, just click ok

type sdsdebug OFF to disable it.

Your problem will be fix.

Thanks for the steps. I wasnt really finding anything when I looked up sds debug mode. This is the solution.

2

Mitel MiVoice Business/MCD/3300 / Re: Removing Redundancy

« on: December 29, 2020, 04:15:26 PM »

I just tried and it didnt seem to fix anything. I think I might end up having the company that installed our system originally take a look and see if they can fix it. This one has been a real head scratcher.

Thanks for your help.


----------------------------------------------------------------------------


Checking for missing local hosted service ...
957 records processed in total.
0 Hosted User Service records require to be repaired.
0 Hosted System Service records require to be repaired.

Checking Hosted System Service for missing local directory number or unknown host ...
56 records processed in total.
0 Hosted System Service records are invalid.
0 duplicated Hosted System Service records are found.

Checking Hosted User Service for missing local directory number or unknown host or invalid service type ...
871 records processed in total.
0 Hosted User Service records are invalid.
0 Hosted User Service records have invalid service type.
4 duplicated Hosted User Service records are found.

Checking for missing user information in local Telephone Directory ...
831 records processed in total.
1 Telephone Directory records have invalid or are missing user information.

Checking local hosted user data missing associated Telephone Directory ...
774 records processed in total.
0 local hosted users missing associated Telephone Directory have been found.
0 local hosted User To Hosted User Service Map missing associated Telephone Directory have been found.

Checking invalid Hosted User Service Dependency records ...
0 records processed in total.
0 invalid Hosted User Service Dependency records have been found.

Command completed. Some data inconsistencies are detected.
Output saved at /db/gdm/GDMDataCheckResult.txt

Repairing for missing local hosted service ...
957 records processed in total.
0 Hosted User Service records require to be repaired.
0 Hosted System Service records require to be repaired.

Deleting Hosted System Service for missing local directory number or unknown host ...
56 records processed in total.
0 invalid Hosted System Service records have been deleted.

Deleting or updating Hosted User Service for missing local directory number or unknown host or invalid service type ...
871 records processed in total.
0 invalid Hosted User Service records have been deleted.
0 Hosted User Service records with invalid service type have been corrected.

Repairing for missing user information in local Telephone Directory ...
831 records processed in total.
0 Telephone Directory records with invalid or missing user information have been repaired.

Deleting local hosted user data missing associated Telephone Directory ...
774 records processed in total.
0 local hosted users missing associated Telephone Directory have been deleted.
0 local hosted User To Hosted User Service Map missing associated Telephone Directory have been deleted.

Deleting invalid Hosted User Service Dependency records ...
0 records processed in total.
0 invalid Hosted User Service Dependency records have been deleted.
GDM data repair completed.

3

Mitel MiVoice Business/MCD/3300 / Re: Removing Redundancy

« on: December 29, 2020, 12:35:31 PM »

Yes, I have confirmed that I am in the primary ESM.

4

Mitel MiVoice Business/MCD/3300 / Re: Removing Redundancy

« on: December 29, 2020, 12:22:12 PM »

When going to User and Services Configuration the Secondary Element is grayed out and I cannot change it.

5

Mitel MiVoice Business/MCD/3300 / Re: Removing Redundancy

« on: December 29, 2020, 10:04:03 AM »

I attached the pictures of the error and log also.


Error when deleting the analog line is:
  "Changing device number and hosting information at the same time is not allowed."


The Maintenance/Software logs:
Log Type              Software
Log Number      1246
Severity              Warning
Date                      2020/Dec/29
Time                      08:56:56
Source              DEI Storage Adaptor class
Description      updateDEIRecordIndication()->m_adaptorWithHiddenKeyWrapper.updateTuple failed (Changing device number and hosting information at the same time is not allowed.) for DEI id (261)
Module              Main
File Name and Line Number      ESM_DEI_Storage_Adaptor.cpp;15352

6

Mitel MiVoice Business/MCD/3300 / Re: Removing Redundancy

« on: December 29, 2020, 09:31:48 AM »

@sunspark - I have been trying to delete off the primary controller but it wont let me because the analog line is is resilient somehow.

@august - I will look into that and see what I can do


Thanks for the replies, I will try and update if I figure it out.

7

Mitel MiVoice Business/MCD/3300 / Removing Redundancy

« on: December 28, 2020, 10:25:51 AM »

I have an analog line that somehow got redundancy applied to it. It has a Home Element and a Secondary Element. I am trying to delete this extension however it will not allow me to do that without removing the redundancy.

When going to User and Services Configuration the Secondary Element is grayed out and I cannot change it.

Is there a maintenance command that I can use to remove it or delete the extension?

Thanks

8

Mitel MiVoice Business/MCD/3300 / Re: Can't delete analog line.

« on: October 26, 2020, 03:45:36 PM »

Sorry to reply to an old thread but here is what Mitel said to us about this issue since I'm having the same problem:

"As for the analog deletion; it looks like the extension was programmed with resiliency. Analogs cannot be resilient. In order to delete this extension, we will need to run a Debug code. This would require a ticket to be opened"

9

Mitel MiVoice Business/MCD/3300 / Re: Change Analog PLID

« on: August 28, 2020, 09:13:01 AM »

Thanks for the replies, I will give it a try.

10

Mitel MiVoice Business/MCD/3300 / Change Analog PLID

« on: August 27, 2020, 05:02:37 PM »

We have an analog extension and want to change its  PLID. Is there an easy way to do that or do I need to delete the extension and recreate it where I want it?

Currently x1234 has PLID 5 1 1 11
Want x1234 to have PLID 5 1 2 7

Thanks for any help.

11

Mitel MiVoice Business/MCD/3300 / Unable to Delete Analog Ext

« on: July 13, 2020, 11:56:50 AM »

Trying to delete an analog based extension and I get the following. "Unable to delete: Changing device number and hosting information at the same time is not allowed."

I get that message when deleting the ext under "User and Services Configuration" and when trying to clear the line under "Analog Sets".

I am not sure what to try next.

Thanks for any help.