Messages

1

Mitel Software Applications / Reporter Pro on Windows 10 2004

« on: March 25, 2021, 12:56:56 PM »

So I have a user that's attempting to run applications like Reporter and Reporter Pro on her system.

When she opens Reporter Pro, it stops at a specific point (starting reports) and hangs. If I end task the application, sometimes it will open again and work, other times it continues to hang until I've end tasked the application 2 or 3 times, then it will fully open for that session until it's closed.

Any idea what might be causing this? I've tried an uninstall/reinstall with no success. She had a system with Windows 7 and had no issues opening Reporter Pro on that system, just this one.

2

MiVoice Office 250/Mitel 5000 / Re: ITP over NAT-One Way Audio

« on: September 09, 2020, 07:47:16 PM »

So an Update:

I have it working now. Seems that one of the IP's being used was hooked into a physical VPN device, but wasn't recorded as such in our IP list. Happened to do a packet trace and got some odd results, so I pinged it just for giggles and received a response back. Tracked it down (the VPN is no longer needed) and turned it off, and two way audio commenced. Thanks for your help.

3

MiVoice Office 250/Mitel 5000 / Re: ITP over NAT-One Way Audio

« on: July 16, 2020, 12:16:42 AM »

brainee48,

Hmm, alright let's see if I can clarify this a little more for you.

Answer to Question 1:
If you see a X over the Icon for P6001 then you don't have one; see picture.
If you don't have a X then you will need to put a Public IP Address in there and point it to the LAN IP Address Associated with the PEC; look in IP Settings.

Answer to Question 2:
To clarify what has to happen you need to be aware of a couple of things.

1. If there isn't a PEC then you would need to make sure that port 6004-7039 goes to the Base Controller to ensure you have RTP/RTCP ports available.
2. If there is a PEC then you could split the audio port to match the following, but it doesn't hurt to just have both of them set to 6004-7039.

• Base: 6004-6261
• PEC: 6604-7039

What you will need to keep in mind is that the audio will always start from the PEC if it is installed until it runs out of ports; then it goes to the Base Controller.

What is the exact scenario step-by-step that you are doing to create the loss of audio issue. For example:

• Telework User (86xx) goes off-hook on their handset and dials Operator (0)
• Operator Answers the phone by picking up the handset and talks
• Teleworker User hears the Operator and talks back
• Operator doesn't hear the Teleworker User
• Operator switches to speakerphone and talks again; waits for audio
• Teleworker Users hears Operator talking and switches to speakerphone; responds to Operator
• Operator still hears nothing and puts call on Hold and picks it back up; asks if User heard MoH<-- This depends on how MoH is setup in the system.
• Teleworker User responds to the Operator with DTMF tones
• Operator still hears nothing and hangs up the call.
• Packet Capture at Firewall should show what ports were used and what the IP Addresses used were

Thanks,

TE

After having you send me the picture, I do have a PEC. And I have assigned an External IP to that PEC.

I've placed it so that the ports for both External IP's have the same range, as you suggested.

So I have a phone in my home office I've been testing.

The scenario is:

8622--> Outgoing button--> Dial my Cell Phone #
Cell Phone --> Answer the Call, get echo like sound from the speakerphone, and no audio going out to the cell phone.
8622 --> Pick up handset, place next to audio source, leave my office for another room.

Cannot hear the audio source from the handset. Handset can hear my voice from the Cell phone.

Even when standing at the other side of the room with me just speaking into the 8622 handset (no external audio source), can't hear the 8622 audio from the cell phone.

I've also called others on cell phones and internally and no audio on the handset, but I can hear them.

4

MiVoice Office 250/Mitel 5000 / Re: ITP over NAT-One Way Audio

« on: July 15, 2020, 12:13:07 AM »

Hi TE,

Thanks for the info. It has brought me closer, so I appreciate it. I did have a couple of questions:

1) Since I do have a listing in the Admin tool for a P6001, would that be considered a PEC? If that's the case, then I've assigned a 2nd IP to that interface. I've also assigned the Audio Ports you mentioned to that NAT rule in my firewall (since you mentioned that all audio goes through that device.

2) On the ports you mentioned here:

UDP   6004-7038 RTP & RTCP for Audio to Base Controller.
6005-7039  Even numbers are RTP and Odd numbers are RTCP.

UDP   6604-7039   RTP & RTCP for Audio to PEC(Processor Expansion Card)if installed.
This requires a second public IP Address.

I've added these into my firewall rules, but when you mentioned if the PEC handles all audio, does that mean all the audio ports need to be assigned to that IP interface, or still split between the Base and the PEC?

I feel like I'm really close, but I'm still getting one-way audio.

5

MiVoice Office 250/Mitel 5000 / Re: ITP over NAT-One Way Audio

« on: July 13, 2020, 11:29:06 AM »

TE,

Here's a rundown:

Base Unit: P6000 NAT IP Set
PS-1: P6001 NAT IP Set
No PEC
System NAT IP Set to same IP as P6001

All IP's set using the Mitel Admin Tool

Fortigate Rules:

From Public to VOIP subnet:

Any -->BASE Server External IP and PS1 External IP-->Base Server Internal IP-->Mitel Base Ports
Any -->BASE Server External IP--> Mitel Base Audio Ports
Any -->PS-1 Server External IP--> Mitel PS-1 Audio Ports

From Voip to Public:
Range_Mitel --> All -->All Ports --> NAT Enabled --> PS-1 Server External IP--> Public

Mitel Base Ports:

TCP: 5566,5570,5567
UDP: 5567,5566,20001,69

Mitel Base Audio:
UDP: 6004-6261

Mitel PS-1 Audio:
UDP: 6604-7039

Using 8622 and 8662 Phones. Phones are at firmware 2.2.04.

Mitel Software Version: 6.2 SP2 Release 79

Let me know if you need any more info.

6

MiVoice Office 250/Mitel 5000 / ITP over NAT-One Way Audio

« on: July 13, 2020, 03:15:03 AM »

I am trying to get a NAT working with my 8622 phone, using a MiVoice 250. I have added NAT IP's at the standard places I've seen in other guides, but I'm still only receiving one-way audio. I can hear people when I call them, but they can't hear me.

I have a Fortigate 300c, and have put in both NAT rules and the right ports in. I'm just not sure what I'm missing. I've even reviewed the IP information in DB Programming (including setting the phone to NAT) but no luck. Any help you can provide would be appreciated thanks.