Messages

1

MiVoice Office 250/Mitel 5000 / Automate backups via command line?

« on: September 19, 2024, 09:54:24 AM »

I noticed there was a task scheduled to run weekly which backs up one of our locations (let's call it "Site A"), but not the other ("Site B"). The command for it is:

Code: [Select]

"C:\Program Files (x86)\Mitel\5000\CS5000SessMngr.exe" /service=save /session="Site A" /displayname="Site A"

Ok great, I'll copy that, throw it in a script, and do the same for Site B, so the script looks like this:

Code: [Select]

<create destination folders elsewhere>

"C:\Program Files (x86)\Mitel\5000\CS5000SessMngr.exe" /service=save /session="Site A" /displayname="Site A"
"C:\Program Files (x86)\Mitel\5000\CS5000SessMngr.exe" /service=save /session="Site B" /displayname="Site B"

<move the .m5k files to destination folders>

Before I explain the problem, let me note that when I do full backups manually (via GUI), each location is roughly 30 MB.

So anyway I run the script, everything goes fine, Site A gets created/saved, and is ~30 MB, but Site B is only ~1 MB, which is indicative of database backup with no voice... despite the command being identical to Site A and Site A seemingly being a full backup?

As per usual I can find absolutely nothing of this command and its optional flags on the internet. Anyone have any experience with this?

2

MiVoice Office 250/Mitel 5000 / Re: Restoring new flash card from backups

« on: February 15, 2024, 07:09:55 AM »

jjc8008,

If you are doing this yourself, you need to know a few more things that are not obvious at first.

1. Do you have the new license key for the new Compact Flash?
2. What version is the ARID expect to be at?
3. What version is your system currently at?
4. What version is the Compact Flash at?
5. Do you have the software to upgrade or downgrade the Compact Flash/System?
6. Do you know how to upgrade or downgrade the Compact Flash/System?

I would use the full backup if I were you as it not only loads the Database it also loads the Music on Hold and any prompts you have for Auto Attendants which doesn't happen with the regular backup. It will also allow users to not have to setup their mailboxes again, but that is a minor issue compared to having the system operational and taking calls as soon as the database is installed.

Thanks,

TE

Since our old reseller told us they don't have our license files & can't get them from Mitel, we've since engaged a different vendor. They've been extremely quick about getting the ownership of our accounts switched over to them, sending out the new flash card, etc, and they're basically our new liaison w/Mitel. So, I'm assuming (hoping) that all things licensing will be handled/delivered by them, and possibly even the restoration/updating/etc of our backups to the new compact flash.

That being said, our system was on 6.0.11 at the time. In an attempt to try and remedy the situation, our old vendor actually brought us a CF card with 6.0.9 on it, and we were able to update it to 6.0.11 and apply our backups to it and actually regain a tiny bit of functionality (but obviously the licensing is way out of whack for the most part). So as far as updating the call system & backups, I think we're fairly competent in that arena, but I'm hoping since we've latched on to a new reseller they'll (at the very least) be around for questions if we hit any snags.

3

MiVoice Office 250/Mitel 5000 / Re: Restoring new flash card from backups

« on: February 14, 2024, 10:36:54 AM »

jjc8008,

Are you the one making the change or are they sending a technician to make the change?

If you are doing it, then make sure that you don't throw away the old Compact Flash as Mitel is going to want that back or they will charge you a few thousand dollars as they see two compact flashes with the same ARID [Application Record ID].

Thanks,

TE

I believe we're doing it ourselves. Thanks for the heads up, I'll be sure to hang on to our old card

Yes... assuming you have sufficient changes to justify the additional restore.

Awesome, thanks! I wonder if restoring the full backup first would be a necessary step anyway? Can you receive a fresh new flash card and simply apply JUST the incremental/database only backup? Or would you have to apply a full backup of some sort first anyway?

4

MiVoice Office 250/Mitel 5000 / Restoring new flash card from backups

« on: February 13, 2024, 05:57:09 PM »

Our old card bit the dust and we have a new one on the way, but I had a quick question about applying our backups to it: I have a "database-only" backup from right before when the card bit the dust, and a full backup from about a month ago. Is it possible to apply the full January backup to at least have some semblance of voicemail content, and then the database-only backup after that to get our extensions and such current?

5

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 HX stuck in boot loop after reboot

« on: February 12, 2024, 04:47:36 PM »

jjc8008,

You really need to go to the Vendor that installed it as they hold the licensing in the AMC.

Otherwise, you will need to get it transferred to either Mitel Direct or another VAR which costs money.

Thanks,

TE

Problem is, shortly after the carrier set this all up (2016 maybe?) they moved away from Mitel. No one there seems to have any knowledge of Mitel systems and we hit a brick wall when asking them about our license file(s)

6

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 HX stuck in boot loop after reboot

« on: February 11, 2024, 10:14:39 AM »

Your CF card is toast... get a new one and restore a backup... That is the only thing to do. You have to get one from Mitel as they are have a special format and an embedded SYSID code that will have to be transferred in AMC for the license.

Ok thanks. Would you recommend a direct call to Mitel, or could a reseller provide the licensed card?

7

MiVoice Office 250/Mitel 5000 / Mitel 5000 HX stuck in boot loop after reboot

« on: February 10, 2024, 04:15:45 PM »

Recently (after some planned internet outages by our cable internet provider, possibly just coincidental), all of our outgoing calls appear on recipient devices/caller ID as "<3digit area code>-111-1111". This is obviously problematic, as our normal number for all outgoing calls has always been something "normal" like "<3digit area code>-555-7890". After calls to our carrier, they insisted that our Mitel box is to blame. Ok fine, Saturday morning, initiate a reboot directly from the front of the Mitel box itself, but now it's stuck in a constant boot loop:

In preboot...
Self-Test...
Booting...
<repeat these 3 perpetually>

I've tried reseating the PCB boards that are inserted in to what I gather is the PRI? But no luck. Both PRI "boards" are lit up:

Green beside DSL, DSL 1, and DSL2
Red beside DS1 and ALM
Yellow beside "ESF/SF (YEL||GRN)" and "B8ZS/AMI (YEL) (GRN)"

The only possible culprit I've turned up so far is that it could be the storage/flash card (either missing or corrupt). It is indeed inserted in to the back of the Mitel box, but whether it's corrupt or not remains to be seen.

Update: I've gotten putty access, and during the boot looping it's outputting what appears to be some standard stuff, then lots of errors that point toward what I mentioned above (bad flash card):

-------------------
fsck.ext2: Attempt to read block from filesystem resulted in short read whda: task_in_intr: status=0x51 { DriveReady SeekComplete Error }
hda: task_in_intr: error=0x44 { DriveStatusError UncorrectableError }, LBAsect=1699182, sector=1699182

fsck failed.  Please repair manually and reboot.  Please note
that the root file system is currently mounted read-only.  To
remount it read-write:

   # mount -n -o remount,rw /

CONTROL-D will exit from this shell and REBOOT the system.
-------------------

I guess the last card to play is mount the file system in read-write mode and run fsck against it...

8

MiVoice Office 250/Mitel 5000 / Re: Phones set to Fwd All but calls just ring through

« on: June 30, 2020, 02:38:00 PM »

Hunt group calls will never forward off-site. There are work arounds; describe your call flow.

Even if it's forwarding to a phantom extension? Which is then forwarded to an outside line?

What do you mean by "call flow", I'm pretty new to all of this and the problem is that our contact at the phone provider who set this all up 5 years ago is no longer there, and that was the last year they dealt with Mitel systems, so none of their current techs know anything about Mitel. One thing I haven't tested yet (it's in a different building that is a bit of a drive away) is redirecting both to a regular internal extension and see if it forwards

9

MiVoice Office 250/Mitel 5000 / Phones set to Fwd All but calls just ring through

« on: June 29, 2020, 08:30:56 AM »

When receptionists leave, historically they've pressed Fwd All, then "Answ Svc" (Answ Svc is a phantom extension that redirects to a 1-800 answering service who take messages during our off hours), but when an outside call comes in, the phones just ring through and then ring endlessly. When the call comes in, one of the two reception phones will flash "Invalid fwd destination" for less than a second, then just display the callers name & number, BUT even when manually typing the 1-800 number after pressing Fwd All it doesn't say Invalid Forward Destination, it still just rings through to the office phone forever. The number for the answering service is good, if you pick up the phone and press the "Answ Svc" button it calls them, same as if you manually type that phantom extensions 4-digit number, as well as dialing the entire 1-800 number, the call goes through successfully each of those three ways, those two reception phones just don't seem to want to forward all calls. I've been sniffing around the system admin/DB programming menus but really didn't want to attempt to change anything before inquiring with folks who might have any suggestions first, thanks!

Edit: I'm seeing mentions of hunt group calls not being forwarded, these two phones are part of a hunt group (only two in the group), so if they're BOTH set (all of the phones in the hunt group) to forward all, will it not get forwarded?