Messages

1

MiVoice Office 250/Mitel 5000 / Re: Inconsistent VM to email AGAIN

« on: August 16, 2021, 07:12:40 PM »

Interesting. Right now we have Multifactor set up as enabled, not enforced, to prevent the need for app passwords. This issue was happening before we were on MFA, though.

It's odd that it's happening whether the voicemail email is an O365 one or a Gmail one.

Is it just a broken feature to send voicemails to O365 accounts from Mitel? We're maybe considering moving to a VOIP for all our phone needs, this might be the final kick we need to do it.

2

MiVoice Office 250/Mitel 5000 / Inconsistent VM to email AGAIN

« on: August 11, 2021, 05:44:46 PM »

Hey!

About a year ago I posted that our Office 365 configuration was intermittently failing at sending voicemails through the email system. I was using the correct port, but it was still failing. The solution workaround was using a gmail account to handle it.

That seemed to work for a bit, but now I'm getting an SMTP error 530 5.7.0, and it's failing at times for certain voicemails but not others, on the gmail account.

Any ideas or ways I can check? Since then I've gotten a new computer but haven't put the Mitel software on it, since they make a technician come out and install it for money. My manager has it on his computer still, so I can access stuff there potentially.

Thank you for your help,

Donald

3

MiVoice Office 250/Mitel 5000 / Re: Inconsistent VM to email

« on: June 22, 2020, 05:31:55 PM »

Hey,

Looks like the gmail solution worked! Had to enable IMAP and Pop, but once I got that sorted it seems to be functioning as normal.

We're on version 6.2.5.93 I believe.

Thanks!

4

MiVoice Office 250/Mitel 5000 / Re: Inconsistent VM to email

« on: June 18, 2020, 05:27:34 PM »

I don't think we're on the latest - how can I update my version? Is there a place on their site?

I'll try the gmail fix in the mean time, thank you!

5

MiVoice Office 250/Mitel 5000 / Re: Inconsistent VM to email

« on: June 15, 2020, 04:43:56 PM »

Oops, thanks for the catch.

I'm very new at this (was thrust into this without having seen the system set up) and not familiar with it at all, so I'm not sure if a relay is allowed. How would I check that?

Looks like we're using SMTP port 587.

I don't know if the version of the MiVo 250HX is the latest, but I think they only can update via USB, not an online check...

Donald

6

MiVoice Office 250/Mitel 5000 / Inconsistent VM to email

« on: June 11, 2020, 04:40:14 PM »

Hey,

So our VM to email has started to intermittently not work for no reason. No changes have been made to our software or Office 365 accounts, but now sometimes VM doesn't make it through. Earlier today someone called my line and I never got the VM via email, but an hour later I tested it and I could receive the VM from email. Meanwhile, my boss's line wasn't receiving VM to email at all even when it worked for me.

This is the log of me calling my line and it working and calling my boss's line right after and it not working.