Messages

1

MiVoice Office 250/Mitel 5000 / Re: 1 hour delay on voicemail emails

« on: June 08, 2020, 07:03:16 PM »

Yes I rebooted the controller and the delay still persists.  Should I be checking the advap voicemail logs? If so, anything in particular that I should be looking for?

2

MiVoice Office 250/Mitel 5000 / Re: 1 hour delay on voicemail emails

« on: June 05, 2020, 12:08:53 PM »

I have not rebooted the phone switch, only the Mitel controller yet. 

I am actually replacing our old Cisco SG 200 switch with a Meraki FS 225 as soon as I can get into the office.

Any other things for me to take a look at in the meantime?

3

MiVoice Office 250/Mitel 5000 / 1 hour delay on voicemail emails

« on: June 04, 2020, 08:04:10 PM »

We've had a solid Mitel 5000 CP system in place for the past few years.  Maybe about 4 months ago, we started to notice delays in receiving email voicemails.  The voicemails seem to average around 30 minutes as a delay but some emails can take over an hour for the email to arrive.

We are relaying the emails off a web server to O365. The web server relays other emails from other sources like Sharepoint with no problems.  I have checked the firewall for anything being blocked and even created a rule to let all the traffic from the Mitel controller to the web server be unblocked as a test, but that still didn't fix the problem.

Anybody else experience this problem?