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Mitel MiVoice Business/MCD/3300 / Re: Is there a max limit to number of ring group members?
« on: June 18, 2020, 11:17:45 AM »
Excellent!
Thank you everyone for all of your advice.
Thank you everyone for all of your advice.
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Mitel MiVoice Business/MCD/3300 / Is there a max limit to number of ring group members?
« on: June 17, 2020, 04:01:30 PM »
Is there a hard limit to how many members you I can put in a ring or hunt group?
As I recall Shortel had a hard limit of like 16 members in a ring group. Does Mitel have a similar hard limit?
As I recall Shortel had a hard limit of like 16 members in a ring group. Does Mitel have a similar hard limit?
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Mitel MiVoice Business/MCD/3300 / Re: MiCollab Client call parking
« on: June 17, 2020, 10:35:24 AM »
I finally arrived at a solution to my problem.
We were using MiCollab Client 7 for the soft phone. The hold, transfer, and conference buttons wouldn't show up or wouldn't work. My partner said Mitel was no longer supporting MiCollab Client 7 as a soft-phone and recommended upgrading to ver 8.
The hold, transfer, conference functions are working as expected on MiCollab Client ver 8.1.
We were using MiCollab Client 7 for the soft phone. The hold, transfer, and conference buttons wouldn't show up or wouldn't work. My partner said Mitel was no longer supporting MiCollab Client 7 as a soft-phone and recommended upgrading to ver 8.
The hold, transfer, conference functions are working as expected on MiCollab Client ver 8.1.
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Mitel MiVoice Business/MCD/3300 / CESID precedence
« on: June 12, 2020, 02:02:27 PM »
There so many places to configure CESID.
Zone, hot desk phone, hot desk user.
What's the order of precedence? Does one override the others if they don't match?
Zone, hot desk phone, hot desk user.
What's the order of precedence? Does one override the others if they don't match?
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Mitel SX200, SX2000, and older SX platforms / Re: Mitel SX-200 CESID
« on: June 12, 2020, 01:25:05 PM »• The CESID number can be a maximum of 10 digits in length (0-9).
Does this depend on the carrier or connection type?
My carrier (Masergy with SIP truck) requires the number come through in E.164 format.
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Mitel Software Applications / Re: Legacy Client vs NextGen - What are you using?
« on: May 26, 2020, 11:53:36 AM »The 8.1 client is not recommended by Mitel, but the 7.3 client is still packaged and available for download even from the latest version of MiCollab 9.1.
It is not recommended by Mitel?? Can you elaborate on that? In what situations/configurations is it not recommended?
We also are still using the Legacy 7.3 client but are having issues and my Mitel Partner is struggling to figure them out. Their latest recommendation is to migrate to NextGen 8.1. But they can't explain how that will solve the problems we're having.
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Mitel MiVoice Business/MCD/3300 / Re: MiCollab Client call parking
« on: May 20, 2020, 10:55:21 AM »
Ok, so I'm still a newbie on this. Can you explain more about the extension setting to 7 digits?
If it's not set to 7 digits then that's why it didn't respond to the feature code?
If it's not set to 7 digits then that's why it didn't respond to the feature code?
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Mitel MiVoice Business/MCD/3300 / Re: MiCollab Client call parking
« on: May 18, 2020, 04:03:26 PM »
Thus far I've struck out on this idea.
First, in testing with my Mitel partner we found the MiCollab Client soft phone didn't respond to the feature access codes *519999. (9999 is a stand-in for the park group). Don't know if that is fixable via some configuration or not.
Second, my MiCollab Client soft phones are missing the transfer/conference button when they are in a call. All they can do is hold and end call. If I'm in a call on my 5330e desk phone, then MiCollab offers the transfer/conference button. But not in soft phone calls. Again, may be this is a configuration issue.
I tried adding a second key to the soft phone and that didn't help.
Is there something in the class of service on the device that I may need to review?
First, in testing with my Mitel partner we found the MiCollab Client soft phone didn't respond to the feature access codes *519999. (9999 is a stand-in for the park group). Don't know if that is fixable via some configuration or not.
Second, my MiCollab Client soft phones are missing the transfer/conference button when they are in a call. All they can do is hold and end call. If I'm in a call on my 5330e desk phone, then MiCollab offers the transfer/conference button. But not in soft phone calls. Again, may be this is a configuration issue.
I tried adding a second key to the soft phone and that didn't help.
Is there something in the class of service on the device that I may need to review?
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Mitel Software Applications / Can an admin change user's MiCollab status?
« on: May 18, 2020, 02:33:46 PM »
Can a system admin alter a user's MiCollab statuses with out logging in as that user?
Say some one is home sick, can I set a status to forward calls to a peer and they can undo it when they get back?
Say some one is home sick, can I set a status to forward calls to a peer and they can undo it when they get back?
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Mitel MiVoice Business/MCD/3300 / MiCollab Client call parking
« on: May 08, 2020, 11:21:31 AM »
Hello. Mitel newbie here. I could use some help and advice.
We're launching a new branch office and to cut cost we are trying to run them exclusively on MiCollab Client soft phone. I need help comparing capabilities of the soft phone to a 5330 desk phone.
We need the ability to place a call on hold, make a different call, and then return to the first. (Not conference them together.) I understand the soft phone doesn't have lines like a 5330 does.
Can I park and un-park calls on the soft phone?
If so, how?
We're launching a new branch office and to cut cost we are trying to run them exclusively on MiCollab Client soft phone. I need help comparing capabilities of the soft phone to a 5330 desk phone.
We need the ability to place a call on hold, make a different call, and then return to the first. (Not conference them together.) I understand the soft phone doesn't have lines like a 5330 does.
Can I park and un-park calls on the soft phone?
If so, how?
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