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Mitel MiVoice Business/MCD/3300 / Call rerouting defaulting back to origional extension voicemail
« on: April 15, 2020, 09:00:03 AM »
Forgive me if this is a simple question........ New to this.....
Due to Covid, we have some layoffs. We're hoping everyone comes back eventually, so we don't want to delete extensions, etc. Plus, some clients are still calling the extension of the person they are used to dealing with.
One person is currently working from home and handling the calls that 6 people previously did. I've set call rerouting for the other 5 extensions to go to their extension. It rings at her desk and with cell twinning on her cell phone too.
Problem I'm having is that if they don't answer the caller goes to the voicemail of the extension dialed, not the person I have rerouted the calls to.
What am I missing? (Do I need to set a hunt group?)
Due to Covid, we have some layoffs. We're hoping everyone comes back eventually, so we don't want to delete extensions, etc. Plus, some clients are still calling the extension of the person they are used to dealing with.
One person is currently working from home and handling the calls that 6 people previously did. I've set call rerouting for the other 5 extensions to go to their extension. It rings at her desk and with cell twinning on her cell phone too.
Problem I'm having is that if they don't answer the caller goes to the voicemail of the extension dialed, not the person I have rerouted the calls to.
What am I missing? (Do I need to set a hunt group?)