Show Posts
1
Mitel MiVoice Business/MCD/3300 / Turn Off Auto Attendant
« on: April 03, 2020, 11:26:03 AM »
I have inherited a Mitel 3300 (using MiVoice Business 13.2.0.17) system for a school that is closed and we just need it to play an informational message when the main trunk number is dialled.
I figured the easiest way would be to record the message in an existing mailbox, set that mailbox to be information only and make it the dial in trunks answer point.
This actually works but the problem is the message plays and then the system routes back to play the old auto attendant message. Is there any way I can turn off the auto attendant completely and have the call either go dead or reroute back to the mailbox so the information message plays again?
Thanks
I figured the easiest way would be to record the message in an existing mailbox, set that mailbox to be information only and make it the dial in trunks answer point.
This actually works but the problem is the message plays and then the system routes back to play the old auto attendant message. Is there any way I can turn off the auto attendant completely and have the call either go dead or reroute back to the mailbox so the information message plays again?
Thanks