Messages

1

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 CRA to Mailbox

« on: March 31, 2020, 09:14:42 AM »

Thank you, we are doing that for off hours and have considered that here. But if they insist on keeping the timeout to a mailbox, is there a way to stop it from going back to the attendant after a message is left?

2

MiVoice Office 250/Mitel 5000 / Mitel 5000 CRA to Mailbox

« on: March 30, 2020, 10:33:34 PM »

When unattended, we have a CRA setup to timeout to a general mailbox. The issue is, if the caller never hangs up (robocaller) it then goes back to the auto attendant which starts the process over in a loop. I found that if the dial-0 option is none it will hangup before it loops, but the attendant still plays the if you're calling from a rotary phone, remain on the line message first. Is there a way to have the voicemail system disconnect without going back to the attendant? Or has anyone else encountered this and came up with a different solution?

Thanks,

-Ron