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Mitel SX200, SX2000, and older SX platforms / sx-200 ML/EL Auto attendant night mode.
« on: March 25, 2020, 04:58:00 AM »
Ok so I work and live at a hotel with a sx-200ml/el and hotel mode enabled.
Currently when calls come in during day service, the auto attendant greeting asks callers to dial the room they are trying to reach or to dial 0 or wait on the line for the operator. Which if they press 0 will then ring at the Superconsole. Also guest room phones dialing 0 will reach the Superconsole. Perfect.
When in night mode, guestroom phones dialing 0 ring at the night extension (good). Also ALL incoming calls will ring at the night extension without any auto greeting/auto call routing (not good).
What I want is for night mode setup so it still plays the auto greeting and routes incoming calls automatically, and only be directed to the night extension if they dial 0. Guest rooms dialing 0 should go directly to the night extension and not to the auto attendant.
It would also be ok if the superconsole rang first then after 4 rings would ring at the night extension. (would be great if I could setup this as night 2 actually)
How do I accomplish this? Thank you in advance for your assistance.
Ryan
Currently when calls come in during day service, the auto attendant greeting asks callers to dial the room they are trying to reach or to dial 0 or wait on the line for the operator. Which if they press 0 will then ring at the Superconsole. Also guest room phones dialing 0 will reach the Superconsole. Perfect.
When in night mode, guestroom phones dialing 0 ring at the night extension (good). Also ALL incoming calls will ring at the night extension without any auto greeting/auto call routing (not good).
What I want is for night mode setup so it still plays the auto greeting and routes incoming calls automatically, and only be directed to the night extension if they dial 0. Guest rooms dialing 0 should go directly to the night extension and not to the auto attendant.
It would also be ok if the superconsole rang first then after 4 rings would ring at the night extension. (would be great if I could setup this as night 2 actually)
How do I accomplish this? Thank you in advance for your assistance.
Ryan