Messages

1

Mitel Software Applications / NuPoint Call Flow Editor Modifications

« on: May 27, 2020, 06:53:56 PM »

Hi there - I'm working through one issue that's come up and I need to modify call flow for our autoattendant. Essentially during daytime hours, forward off to the secretary WFH by blind-transfer to her extension which is forwarded. Then for off-hours, follow the regular menus.

The problem I'm having is I can't seem to make any modifications to the call flow through the call flow edit menus. We are running a very old version of Mitel/NuPoint so I'm not sure what I need to modify.

I can get into the menu and view the flow, but I can't seem to add anything new to it. Any thoughts?

2

Mitel MiVoice Business/MCD/3300 / External Forwarding but reroute to voicemail system if not answered

« on: March 18, 2020, 03:41:51 PM »

Is it possible to call forward to an external device but make sure there is a reroute for internal voicemail should that external device not be answered?