Messages

1

MiVoice Office 250/Mitel 5000 / Re: Hunt Groups for remote users

« on: March 23, 2020, 06:16:35 PM »

Yeah, Hunt groups don't care about other rules.

I figured a work around for this.
I created a google voice account and added all the my customer service reps there.
Then i created a phantom extension for the google voice number and changed the destination ring on the voice application for the attendant

2

MiVoice Office 250/Mitel 5000 / Hunt Groups for remote users

« on: March 17, 2020, 11:50:33 AM »

Hi everyone!
So with this covid-19 our offices switched to remote work.
What i thought would be simple turned out to not be that simple.
I setup DEE for all of them so they could get their calls on their cellphones.
Here is the not so simple part. If I call the main line and key the extension the phone rings on the desk and on the cellphone. If it goes through a hunt group it just keeps ringing on the desk and never rings on the cellphone.

I've tried having DEE off and just forward all calls to their cellphones but alas... it doesn't work.
Any ideas?