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Mitel MiVoice Business/MCD/3300 / Absent status on Mivoice
« on: March 09, 2020, 05:25:00 PM »
Hi everyone,
Today a user called me saying she is not receiving calls from the ring group.
I checked Mivoice and I see the user in the ring group with Absent status.
On the deskphone the user only has 2 keys, one the reception extension and the other with the voicemail box the ring group.
How can I revert this? This is the first time that happens and I don't know why, appreciate all the help.
Thanks
Alex
Today a user called me saying she is not receiving calls from the ring group.
I checked Mivoice and I see the user in the ring group with Absent status.
On the deskphone the user only has 2 keys, one the reception extension and the other with the voicemail box the ring group.
How can I revert this? This is the first time that happens and I don't know why, appreciate all the help.
Thanks
Alex