Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Routing Voicemail to Skype For Business When Call Has Come In Through Mitel Sys.

« on: February 11, 2020, 05:51:41 AM »

Hi Martin,
Thank you ever so much for your response.
Would this 1st alternative configuration be under Call Routing > Call Rerouting Assignment and then Call Rerouting - 1st Alternative
Is there somewhere in the Mitel I can see the actual lengths of the CFNA timer.
Thanks again very much for your help.
Regards
Derek

2

Mitel MiVoice Business/MCD/3300 / Routing Voicemail to Skype For Business When Call Has Come In Through Mitel Sys.

« on: February 04, 2020, 03:35:42 PM »

Hi,
We are in the process of moving from Mitel 3300 ICP to Skype For Business.
While in this transition period the MD would like to carry on giving out his Mitel phone number.
I have set a forward from his Mitel phone to his Skype For Business number which then forwards to his EA's Skype For Business number if not answered after 25 seconds.
However, if the call is not picked up at all, the call goes back to the MD's Mitel voicemail.
Is there a setting within Mitel where I can force the voicemail to go to either the MD's or EA's Skype For Business voicemail.
I am not allowed to put a Mitel phone back on his desk for this purpose
I have tried accessing the voicemail remotely from my mobile but when I do, I am told that his extension does not exist even though it was a newly created voice mail box and I could see 2 new messages in there.
I have asked our telecoms provider to forward his Mitel number directly to his Skype For Business number but they are really dragging their feet on this.
Any help at all would be greatly appreciated.
Thank you ever so much.
Derek