Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Problem with phone 4025 when picking up the handset

« on: August 26, 2024, 01:27:11 PM »

Dear, thank you for your help.
I consulted with the user and he told me that he did not need to have those features, so I deleted and created the user again, and the phone worked normally after that.

2

Mitel MiVoice Business/MCD/3300 / Problem with phone 4025 when picking up the handset

« on: August 16, 2024, 12:48:26 AM »

The phone 4025 receives calls but when the handset is picked up the call is not taken until you press key 1 which has multicall and at that moment you start to hear the other person calling.

I will detail the phone keys settings:

Button Number      Label      Line Type      URL      Button Directory Number      Ring Type      MiXML Application Feature
   1         Multicall            5089      Ring      Not Assigned            No   
   2         Multicall            5089      Ring      Not Assigned            No   
   3         CDE Speedcall         5088            Not Assigned            No   
   4         Key System         **1121      No Ring      Not Assigned            No   
   5         CDE Speedcall         5087            Not Assigned            No   
   6         Not Assigned                        Not Assigned            No   
   7         CDE Speedcall         5086            Not Assigned            No   
   8         Key System         5086      No Ring      Not Assigned            No   
   9         CDE Speedcall         5085            Not Assigned            No   
   10         Not Assigned                        Not Assigned            No   
   11         CDE Speedcall         5084            Not Assigned            No   
   12         Key System         5084      No Ring      Not Assigned

I have already changed for a new phone but the same symptom continues.

Maybe you have had this problem? Thank you for any help you can give me.

3

Mitel MiVoice Business/MCD/3300 / Re: maximum distance between SX2000 and Mitel MXe-II

« on: November 13, 2023, 04:34:31 PM »

Thank you for the information you provided me.
An excellent day

4

Mitel MiVoice Business/MCD/3300 / maximum distance between SX2000 and Mitel MXe-II

« on: November 09, 2023, 10:56:54 PM »

Dear:

Please your help to know the maximum distance between SX2000 and Mitel MXe-II through Multimode Fiber Optic.

Thanks in advance

5

Mitel MiVoice Business/MCD/3300 / Re: Call report description

« on: March 09, 2023, 09:19:24 AM »

Dear thanks for the contribution, but the information described in the integrated help is not clear.

I hope someone has more information.

6

Mitel MiVoice Business/MCD/3300 / Call report description

« on: March 07, 2023, 09:28:49 PM »

Dear All:

I am viewing the call report from the Mitel MXe-III central, but I do not have the description guide for each of the fields that make up this report, maybe you have that description?

Attached example of call report:


 12/29 14:47:02  0000:00:16 5200         5200 6103                 AST1                                    002   25200                                   W0028096 A                                 1         
 12/29 14:46:51  0000:00:46 3711    0014 5812                      I 5812                                  002                                                                                      1     1   
 12/29 14:47:34  0000:00:03 5812    **** 5164                      I 5164                                  002                                                                                      1         
 12/29 14:46:53  0000:00:52 T907    0001 T2620500 41000 5899       S5891                                  002   2620500             41000              O0026188 A                                       1   
 12/29 14:47:53  0000:00:18 T1      **** T4004100 5644              5644                                  002   4004100             5644               Y0021619 A                                           
 12/29 14:47:34  0000:01:18 5078    0004 5015                      I 5015                                  002                                                                                      1     1   
 12/29 14:46:35  0000:02:21 5052         5052 6103                 AST1                                    002   25052                                   W0020832 A                                 1         
 12/29 14:49:14  0000:00:00 5161    **** 5050                      O 5050                                  002                                                                                      1         
 12/29 14:49:20  0000:00:00 5161    **** 5050                      O 5050                                  002                                                                                      1         
 12/29 14:48:43  0000:00:49 5014    **** 5560                      I 5560                                  002                                                                                      1         
 12/29 14:47:34  0000:02:02 5501    **** 5100                      I 5100                                  002                                                                                      1         
 12/29 14:49:12  0000:00:38 5445    0011 5050                      I 5050                                  002                                                                                      1     1   
 12/29 14:49:41  0000:00:19 5014    0003 5562                      I 5562                                  002                                                                                      1     1   
-12/29 14:45:25  0000:05:10 5120    0075 5195                      I 5195                                  002                                                                                      1     1   
 12/29 14:49:54  0000:00:42 5124    0002 5714                      I 5714                                  002                                                                                      1     1   
 12/29 14:50:37  0000:00:00 5100    **** 5102                      O 5102                                  002                                                                                      1         
 12/29 14:50:29  0000:00:11 5501    0047 5100                      I 5100                                  002                                                                                      1     1   
 12/29 14:50:46  0000:00:00 5201    **** 5196                      O 5196                                  002                                                                                      1         
 12/29 14:50:33  0000:00:17 5183    0007 5058                      I 5058                                  002                                                                                      1     1   
 12/29 14:50:47  0000:00:08 5550    0005 5101                      I 5101                                  002                                                                                      1     1   
 12/29 14:49:53  0000:01:20 T1      0002 T4007100 5185              5185                                  002   4007100             5185               O0026929 A                                       1   
 12/29 14:50:38  0000:00:57 5501    **** 5100                      I 5102                                  002                                                                                      1         
 12/29 14:48:05  0000:03:31 5200    0006 5079                      I 5079                                  002                                                                                      1     1   
 12/29 14:51:11  0000:00:43 5161    0015 5050                      I 5050                                  002                                                                                      1     1   

Thank you for the help that you may be able to provide.

7

Mitel MiVoice Business/MCD/3300 / Re: SMDR does not show calls between Mitel

« on: November 22, 2021, 11:27:17 AM »

Dear:
Make the changes but do not show the calls.
Any other alternative ??

8

Mitel MiVoice Business/MCD/3300 / Re: SMDR does not show calls between Mitel

« on: November 12, 2021, 12:51:41 PM »

Dear:

I have enabled the SMDR Internal and external options in the two Mitels, in the COS that correspond to the Trunks and the telephones.

dditional information this the two Mitels are interconnected by "IP Direct".

9

Mitel MiVoice Business/MCD/3300 / User IP license change from Mitel to Mitel

« on: November 12, 2021, 08:08:16 AM »

Dear:
A query exists the possibility of transferring the IP User Licenses from Mitel (1) to Mitel (2) , as additional data the Mitel are of the same model and characteristics.

Thank you for the information you can give me.

10

Mitel MiVoice Business/MCD/3300 / Re: SMDR does not show calls between Mitel

« on: November 12, 2021, 07:59:52 AM »

I attach imagen ARS

11

Mitel MiVoice Business/MCD/3300 / Re: SMDR does not show calls between Mitel

« on: November 11, 2021, 05:31:50 PM »

I attach image.

12

Mitel MiVoice Business/MCD/3300 / SMDR does not show calls between Mitel

« on: November 11, 2021, 05:07:13 PM »

Dear:
I have 2 Mitel PBXs interconnected by IP / XNET, the calls are successful side by side.
I am extracting the information from the SMDR and download it through telnet to port 1752 it shows the local calls between extensions and trunks, but it does not show me the calls to the other Mitel.
Example

Mitel 1 (ext 3xxx) <----> Mitel 2 (ext 4xxx) OK
Mitel 2 (ext 4xxx) -----> Mitel 1 (PSTN) OK
SMDR does not display these dialed calls.
Enable SMDR External and Internal in COS.
Already enable the options the "SMDR option"

Please your help with a guide showing the calls.

13

Mitel MiVoice Business/MCD/3300 / Re: Interconnection between Mxe III Mitel

« on: November 11, 2021, 04:58:36 PM »

The solution was to have a single trunk that passes everything marked and on the other side, look at the information, redirect it.
It was very complicated.
Thanks

14

Mitel MiVoice Business/MCD/3300 / Re: Interconnection between Mxe III Mitel

« on: November 09, 2021, 10:45:00 AM »

The connection is already implemented, but I need that when dialing a PSTN number take the E1 of the second Mitel, please help with a guide to make these settings.

Thanks

15

Mitel MiVoice Business/MCD/3300 / Re: CIM Connection Port

« on: November 08, 2021, 08:22:49 AM »

Thank you for your valuable help, it is clear to me.