Messages

1

MiVoice Office 250/Mitel 5000 / Re: ISDN30 supplementary service. CD - Call Deflection

« on: April 02, 2020, 09:21:33 AM »

Thanks for the reply TE.

We are a CP WLR3 line provider and Mitel maintainer so we ordered this feature yourselves. Once the service is enabled BT won't help us unfortunately.   

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MiVoice Office 250/Mitel 5000 / ISDN30 supplementary service. CD - Call Deflection

« on: April 02, 2020, 08:51:44 AM »

Hi guys, hope you are all still well?

I've never seen so many topics about call forwarding but here is another for anyone with ISDN experience.

This is not an everyday question but we have "call deflection" ISDN30 supplementary service feature applied to our line. We've used in the past with a Samsung OfficeServ to forward calls via the BT telephone exchange. Effectively an inbound PSTN DDI call, the d-channel is signalled to SETUP a call the PBX deflects this by signalling back on the D channel to say "send the call to XXX" the call is re-routed to a different telephone number with the caller ID presntation. The calling party will not see the called party deflected telephone number.

I have searched and not really found a definitive answer but mentions about ISDN two B-channel transfer, but I don't think this is the same thing.

Any help will be gratefully received.

All the best Aaron

3

MiVoice Office 250/Mitel 5000 / Re: Changing/choosing the Calling Party Number CPN on out bound calls using SIP trk

« on: December 30, 2019, 10:01:07 AM »

Solved:
1. Connect a spare analogue SLT extension to a spare analogue trunk port
2. System>Devices>Phones remove any "Calling Party Number" from each phone extensions
3. System>Devices>Phones set the analogue extension to "House Phone Yes" and House phone day and night "9"
4. Either set a Keymap to have the trunk key on the phone or change the trunk extension number to 1470

Thanks for the pointer

4

MiVoice Office 250/Mitel 5000 / Re: Changing/choosing the Calling Party Number CPN on out bound calls using SIP trk

« on: December 30, 2019, 07:00:42 AM »

I am also interested in dwayneg method but not sure I understand the "house phone" part I can see you are creating a dial tone loop and then using 8 to dial out and this should send the CPN of the analogue extension.

5

MiVoice Office 250/Mitel 5000 / Re: Changing/choosing the Calling Party Number CPN on out bound calls using SIP trk

« on: December 30, 2019, 06:45:55 AM »

Thanks for the quick reply. I've tested with Phone Manager and it works perfectly but they don't currently have Office Application Suite

How would the hot desk method work? The link you sent seems to be broken.

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MiVoice Office 250/Mitel 5000 / Changing/choosing the Calling Party Number CPN on out bound calls using SIP trk

« on: December 30, 2019, 06:18:47 AM »

Hello and hope you all had a great festive break?

This seems like a simple request and I have done this before using other PBX's.

Scenario: We have a customer/doctor surgery using a MiVoice Office250 6.3 that by default when dialling out over SIP trunks do not send a caller ID for patient confidentiality reasons. They would like to use a key to "switch on" caller ID and send the main SIP telephone number when dialling out to some patient that use a service available in the UK called anonymous call rejection.

The SIP provider will accept any CPN we send but I can't work out how to assign this feature to a key the user can select before placing the outbound call.
 
Thanks for any advice

Aaron