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Mitel MiVoice Business/MCD/3300 / Failed calls with MiVoice Business Console & 3300 mxe
« on: December 11, 2019, 04:11:25 AM »
Hi all,
Was hoping someone could help us with this.
We were sold an upgrade from our supplier to move away from the IP 5550 console to a software based MiVoice console version 8.0.
Behavior:
Calling outbound external works but does not register as a call in the GUI. The hang up button is illuminated but the details of the call are not visible in the console. If the person receiving the call hangs up, the call is still active in the console until I manually press the hang up button.
Inbound calls from either internal or external always hangs up after 5 seconds. I can hear audio both ways but it will always drop the call. Again the call does not register in the source field of the console during this time.
They have never been able to get it working and to this day are still blaming our network. Initially they blamed the fact that the software console now resides on a different VLAN to the voice network and that we need to open up more ports (there is already a cross connect as we use the 5330e for passthrough ethernet). We tested with a laptop on the voice vlan with the gateway set to the SIP firewall and the layer 3 switch stack for the phones. We cannot see any dropped packets or anything being denied in the logs.
They have now stated there could be a layer 2 or bad config on our switches and that we should move the PBX completely to the data switch stack (port configured for voice vlan) to rule this out.
As they charge per hour for any beyond the scope of work this is becoming expensive and I feel they have no clue on how to setup and support this solution. Looking online it sounds like incompatability between our 3300 and the console but I can't tell.
Would appreciate any help
Thanks,
Was hoping someone could help us with this.
We were sold an upgrade from our supplier to move away from the IP 5550 console to a software based MiVoice console version 8.0.
Behavior:
Calling outbound external works but does not register as a call in the GUI. The hang up button is illuminated but the details of the call are not visible in the console. If the person receiving the call hangs up, the call is still active in the console until I manually press the hang up button.
Inbound calls from either internal or external always hangs up after 5 seconds. I can hear audio both ways but it will always drop the call. Again the call does not register in the source field of the console during this time.
They have never been able to get it working and to this day are still blaming our network. Initially they blamed the fact that the software console now resides on a different VLAN to the voice network and that we need to open up more ports (there is already a cross connect as we use the 5330e for passthrough ethernet). We tested with a laptop on the voice vlan with the gateway set to the SIP firewall and the layer 3 switch stack for the phones. We cannot see any dropped packets or anything being denied in the logs.
They have now stated there could be a layer 2 or bad config on our switches and that we should move the PBX completely to the data switch stack (port configured for voice vlan) to rule this out.
As they charge per hour for any beyond the scope of work this is becoming expensive and I feel they have no clue on how to setup and support this solution. Looking online it sounds like incompatability between our 3300 and the console but I can't tell.
Would appreciate any help
Thanks,