Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Deleting Resilient Extension

« on: January 06, 2025, 02:41:28 PM »

Thanks, that was simple enough.  Not sure what I've done in the past to bring up SDS alerts.  Perhaps I deleted from the secondary.  This round I deleted from the Primary after the initial steps; checking the secondary - it did delete from there as well. 

The re-create as a different service sync'd to the secondary correctly as well.

Back on track - thanks again.

2

Mitel MiVoice Business/MCD/3300 / Deleting Resilient Extension

« on: January 06, 2025, 01:01:01 PM »

What are the proper steps to delete a resilient idle set extension (IP Device Only)?  I've encountered SDS alerts when I've done this in the past.

The steps that I use are:
1. Ensure user is logged out
2. Remove the secondary element in the primary MCD User and Configuration Services form > Save > wait for synchronization

What I see on the secondary MCD after the save on the primary is the extension with "Hosted on 'primary MCD' and the idle set user associated.  Also, in the User and Services Configuration form, the number has a circular green icon.

Should I simply delete from the secondary?

I need to delete from the primary so that I can re-create as a different service (Hot Desk / Multi-device)

3

Mitel Software Applications / Teleworker Mode - Server-Gateway Mode Firewall

« on: November 18, 2024, 02:01:25 PM »

Recently changed mode to Server-Gateway mode; WAN interface is set on my network edge with a public IP.

MiCollab v9.3.x ;  MSL 11.0.x

Are the firewall activities logged?  Which log file would I view?

4

Mitel MiVoice Business/MCD/3300 / Conference Phone with USB

« on: August 15, 2024, 04:24:40 PM »

My site has been using the UC360 conference phone which has USB port but appears to be limited for files only.

I'm looking for a conference phone that is compatible with MiVB 9.2.x with phone / computer USB capability if there is such a device. Preferably wireless USB. 

Web conferencing includes the ability to use computer audio. I can definitely add a separate mic/speaker device connected directly to a computer, but trying to have an "all in one" setup to save space.

Any advice? 

5

Mitel Software Applications / Re: MIR- Log of replayed recordings

« on: August 15, 2024, 10:31:49 AM »

Hello, still getting familiar with the system.  However, you can configure Notifications.  I am not familiar with the logs yet.

I have been successful using these steps:
1. System Configuration > Tenant > General Settings > SMTP - I added my email server and test connection is successful
2. System Configuation > Notifications > AUDIT / Conversation_Replay
    a. Activate
    b. Recipients > e-mail addresses > Create > add my email address > Save
3. Playback a recording and I did get an email alert

You can set various alerts via SNMP or SMTP.

Again, new system and will learn more in time.

6

Mitel Software Applications / CCMWeb Reports - Call Volume

« on: March 19, 2024, 03:17:13 PM »

I have both ACD and non-ACD traffic and we have trunk side recording. I am trying to find the avg nbr of calls per day and avg duration for those calls. 

My Traffic Analysis reports return no data when selecting my SIP Trunk.  Same with the Voice > Trunk Reports.
What is a good report to find these numbers? 
      I've considered Employee Group reports, but I'd first have to create a group for all employees.   
      Another option is a DNIS Group with all DNIS' as members...

7

Mitel Software Applications / Re: Call Flow Audio Recording

« on: March 28, 2023, 10:11:44 AM »

Pressing the * worked - thank you ZA.  Following the prompts per the guide definitely did not help as there was no option for that.

The exact steps were:
Dial the Call Flow extension
Press * > Enter the passcode > Press * again > Press 6 to edit the Action ID recording.

8

Mitel Software Applications / Call Flow Audio Recording

« on: March 27, 2023, 04:45:35 PM »

Does anyone have the exact NuPoint menu options needed in order to edit Call Flow menu prompts?  Per a note in the call flow tool "You can record the audio for this action by dialing into your mailbox and pressing the * key. Then follow the instructions. You will need the Action ID mentioned above."

However, I can't seem to get to the right area as I'm not being prompted for the Action ID.  The prompt for the greeting does come up, but there is no prompt for the action id number. 

The recordings using our microphones sound muffled and I'd like to try using the phone handset.

The NuPoint Info Guide has very limited information "IMPORTING/CREATING AUDIO FILES
Audio prompts are required in a call flow to provide instructions and/or options to the caller.
These audio files can be recorded by the user at the PC, or imported through the Web View
Call Director tab. Alternatively, users can record prompts over the telephone by following
prompts within Call Director"

Thanks

9

Mitel Software Applications / Re: Call Flow Name

« on: March 27, 2023, 02:45:25 PM »

I see it now, under Mailbox Maintenance...   Thanks!

10

Mitel Software Applications / Re: Call Flow Name

« on: March 27, 2023, 02:41:54 PM »

Thanks for that; do you have the steps to name the extension in NuPoint?  Keep in mind that this is only a backup copy and there is no extension in my controller (MCD / MiVoice Business). I haven't had a need to name an extension within NuPoint and I am not familiar with those steps.

Thanks

11

Mitel Software Applications / Call Flow Name

« on: March 27, 2023, 11:57:44 AM »

NuPoint Call Director - Call Flow Naming...

I backed up a Call Flow using the Edit > Copy From which worked fine. However, I am unable to find where I can add a Name to this copy. 

Anyone have any insights to add one?

Thanks.

12

Mitel Software Applications / MICC Windows OS Upgrade

« on: March 09, 2023, 01:51:49 PM »

Seeking feedback regarding a Windows Server in-place upgrade.  My MICC server is currently running on a Windows Server 2012R2 OS and with SQL 2014.

Has anyone in this forum attempted an in-place upgrade from Windows Server 2012R2 to 2016 Std?  If so, were there any issues with any of the MICC applications? The 2016 OS is listed as supported, just wondering how the application handles an in-place upgrade as opposed to being installed on it.

I've been able to test this with limitations (an isolated vm - no connection to MCD or other components).  The Mitel services do start, however I am not able to fully test. In this test, I experience messages regarding the MICC RedistPacker (errors).  However, not sure if this is due to the vm being isolated.

Upon successful OS upgrade, my next step would be to upgrade SQL to 2016. Which I have yet to test.

13

Mitel Software Applications / Re: Virtual Machine moves

« on: February 21, 2023, 11:17:18 AM »

Update.  I migrated one of my VMs (MBG 11.x) successfully; MiCollab 9.3.x Server is up next soon and will follow the same steps in Reply #5 (above).

Following the steps in Reply #5 worked fine. I migrated from Hyper-V 2012R2 to Hyper-V 2022.

The server powered up and no further steps were taken or necessary as the Licensing Center was also fine post migration.

This process proves this process as opposed to 'restore from running server' should there be no running server available. For an upgrade, I'll definitely 'restore from running server'.

After the MiCollab Server migration, I'll still have a MICC Server to also migrate.

14

Mitel MiVoice Business/MCD/3300 / Re: MiVB Busy Ext

« on: December 20, 2022, 08:29:28 AM »

RTS worked, but I used the RTS x  y  z  format as in cabinet shelf slot .

Appreciate the assist.  Good thing it was a very low used ext.

15

Mitel MiVoice Business/MCD/3300 / Re: MiVB Busy Ext

« on: December 19, 2022, 04:30:17 PM »

Busy Reset command not supported for extension is the message returned using the Busy Reset