1
MiVoice Office 250/Mitel 5000 / Re: Ring Groups not working with MiVO 250 and 6900 Phones with Phone Manager
« on: December 24, 2019, 04:08:03 PM »
Ok. Thank you!
News:
Welcome to Mitel Forums. The Mitel resource - by techies, for techies...
Show Posts
This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.
Pages: [1]
2
MiVoice Office 250/Mitel 5000 / Re: Ring Groups not working with MiVO 250 and 6900 Phones with Phone Manager
« on: December 24, 2019, 02:27:40 PM »
Apologies. You are correct, however, if you add an extension list for your hunt group membership, it functions like a ring group.
Also, while overflowing from one hunt group to another might not be "supported," I have many customers with hunt groups that overflow to one another without issue using 53XX or digital phones.
Please advise. Thank you.
Also, while overflowing from one hunt group to another might not be "supported," I have many customers with hunt groups that overflow to one another without issue using 53XX or digital phones.
Please advise. Thank you.
3
MiVoice Office 250/Mitel 5000 / Ring Groups not working with MiVO 250 and 6900 Phones with Phone Manager
« on: December 24, 2019, 08:44:07 AM »
I have a customer in Orlando and another in Venice. The Orlando customer is running PhoneManager 5.2.11 with 6.3.7.79 on the MiVO 250. The Venice customer is running PhoneManager 5.2.11 with 6.3.7.79 on the MiVO 250.
In Venice, they have analog lines. In Orlando, they have SIP trunks.
Their call flows are almost exactly the same. Both send calls to a ring group, which contains a Hunt Group Members Extension List and that ring group overflows to another ring group before overflowing to an application (CRA Auto-Attendant).
The Venice customer's ring groups work flawlessly. The Orlando customer's ring groups do not work 99% of the time.
Just before posting this, I attempted to send a call into the call flow and never saw the 3rd member of the second ring group in call activity. I am using an extension list, so all should ring at the same time.
There is 1 member in the first (as a list) and there are 3 members in the second(also as a list).
What's going on here? Has anyone seen this wtih 6900 phones on SIP trunks with MiVO 250? If so, what was the fix?
EDIT: I just tried adding members individually to ring groups and removing the extension list. That didn't help. In fact, set up this way, the call would hang on the ring group in call activity. I could hear ringback, but the call never made it to the first member...
In Venice, they have analog lines. In Orlando, they have SIP trunks.
Their call flows are almost exactly the same. Both send calls to a ring group, which contains a Hunt Group Members Extension List and that ring group overflows to another ring group before overflowing to an application (CRA Auto-Attendant).
The Venice customer's ring groups work flawlessly. The Orlando customer's ring groups do not work 99% of the time.
Just before posting this, I attempted to send a call into the call flow and never saw the 3rd member of the second ring group in call activity. I am using an extension list, so all should ring at the same time.
There is 1 member in the first (as a list) and there are 3 members in the second(also as a list).
What's going on here? Has anyone seen this wtih 6900 phones on SIP trunks with MiVO 250? If so, what was the fix?
EDIT: I just tried adding members individually to ring groups and removing the extension list. That didn't help. In fact, set up this way, the call would hang on the ring group in call activity. I could hear ringback, but the call never made it to the first member...
4
Mitel MiVoice Business/MCD/3300 / Re: t.38 fax error
« on: November 22, 2019, 08:35:46 AM »
Most likely T38 is not supported on your SIP trunks.
I know Mitel Cloud via Intermedia does not support T38.
I know Mitel Cloud via Intermedia does not support T38.
Pages: [1]