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Mitel MiVoice Business/MCD/3300 / Re: Show ACD Status (Busy or Not) Mitel 3300 Version 9.0.3.15
« on: February 15, 2022, 10:33:31 AM »
He referenced MiCC. What's the difference between that and MiContact Business Center?
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Mitel MiVoice Business/MCD/3300 / Show ACD Status (Busy or Not) Mitel 3300 Version 9.0.3.15
« on: February 15, 2022, 09:14:56 AM »
Good morning,
One of the call centers is requesting we add a way for them to see who is set as "make busy" and who is available. They want a page on their phones to show the five operators and light up some kind of a notification (like a dss/speed dial indication) when the specific operator is set as busy or available. My telco guy is telling me I'll have to by a new software package to do that. I know if I set a specific group alert I can see how many people are available (picture attached), I have confirmed that 5A means 5 agents are in the group and available to take calls.Can any one think of a creative way of doing what they are asking me for with out a 10k software license?
Thank you!
One of the call centers is requesting we add a way for them to see who is set as "make busy" and who is available. They want a page on their phones to show the five operators and light up some kind of a notification (like a dss/speed dial indication) when the specific operator is set as busy or available. My telco guy is telling me I'll have to by a new software package to do that. I know if I set a specific group alert I can see how many people are available (picture attached), I have confirmed that 5A means 5 agents are in the group and available to take calls.Can any one think of a creative way of doing what they are asking me for with out a 10k software license?
Thank you!
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Mitel MiVoice Business/MCD/3300 / 3300 wont boot.
« on: October 13, 2019, 08:38:02 PM »
Good evening
I have a 3300 controller that won’t boot since it lost power on Friday. I have powered it on with an active serial connection and it successfully gets through the disk checks and the DB checks. The last line I get on my terminal is Reboot - don’t delete chksum file then it just hangs. I can ping and ftp(cant view files in ftp it says guest access is not allowed). I cannot http into the controller and the alarm led is flashing. I should add I cannot telnet Or ssh into it either. Is there a way to reset the alarm via the shell? Or at least see the active alarms?
Thank you
Rob
I have a 3300 controller that won’t boot since it lost power on Friday. I have powered it on with an active serial connection and it successfully gets through the disk checks and the DB checks. The last line I get on my terminal is Reboot - don’t delete chksum file then it just hangs. I can ping and ftp(cant view files in ftp it says guest access is not allowed). I cannot http into the controller and the alarm led is flashing. I should add I cannot telnet Or ssh into it either. Is there a way to reset the alarm via the shell? Or at least see the active alarms?
Thank you
Rob
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